Customer Service Executive Glasgow, Scotland
Job description
Job: Customer Service Advisor
Location: Glasgow
Salary: up to £25,000 per annum depending on experience + Excellent Benefits
Shifts: Rotating between 7am and 11pm Monday – Sunday
As a Barclays Customer Service Advisor you will be part of a dedicated team with an inclusive and knowledge exchanging culture. You will be the first point of contact for our customers, creating an exceptional client experience through a wide variety of inbound telephony calls. This is an exciting opportunity for you to develop client relationships and join the Wealth Management Client Services team at a time of growth.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
• Using genuine empathy to create an effortless service on inbound calls and taking responsibility for investigating and resolving client queries effectively
- Engaging with and helping High Net Worth clients via telephone or email communication, ensuring they receive an exceptional experience and service
- Recording client contact accurately on all applicable systems and responding to client requests in a timely and professional manner
- Working pro-actively with Operations and other functions to resolve issues and mitigate errors
- Ensuring clients are aware of all aspects of day to day banking including setting up payments and direct debits/ standing orders, cash transfers and foreign exchange
- Being a financial coach by knowing our clients’ needs and how our products and services can help our clients now and in the future
- Providing assistance by coaching, training and exchanging knowledge with less experienced colleagues
• Exceptional communication skills, both written and verbal and excellent attention to detail
- Excellent computer literacy and very competent keyboard skills
- High levels of visual and aural concentration in order to locate and interpret screen based information whilst continuing dialogue with the client
- Proven Customer Service experience with capability to provide an exceptional client experience
• Willingness to embrace a challenge in an evolving and changing environment
- A positive approach with the capability to relate and adapt to a diverse range of personalities
- Excellent judgement and decision making skills to deal with complex client needs and confidence to take ownership of these
- Effective negotiation and influencing skills
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will assist the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances
Please discuss the detail of the working pattern options for the role with the hiring manager.
