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Join Alamy as their CS Executive and really put your skills to the test.

In this role you will be the first point of contact for our customers. You will respond to incoming enquiries via emails, online chats, and incoming calls. You’ll seek to strive for better when improving processes and enhancing the customer experience.

Working hours are between 08:00-23:00.

What you’ll be doing:
Negotiating pricing quotes for licenses, while using a customer first mentality.
Updating client records in CRM and Salesforce.
Working effectively with our Contributors and Content Team to manage release enquiries.
Supporting our customers with questions about pricing, downloading images, copyright, and image quality.
Issuing credit notes, invoices, and raise credit limits.
Taking on Ad-hoc tasks as required.
Dealing with any complaints and escalating to a manager where appropriate.
Providing training and support to new members of the team.

Who you are:
Confident and motivated when working with customers.
Highly organised.
Comfortable working in a team and independently.
Self-motivated.

What we need from you:
Previous experience in a customer service role.
Business level language skills.
Good written and verbal communication skills.
Striving to find new ways of working to improve processes and the customer experience.
Good judgement and decision-making skills.
Capable of working to deadlines.
Familiarity with customer management systems, like Salesforce.
Excellent attention to detail.
Confident working with MS Office.

Inclusion
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on who you are and what else you can bring. We recognise the importance of a healthy work life balance and positively encourage agile working. We are always open to discuss an individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like for you. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

We will be considering candidates as they apply, so please do not delay in submitting your application as we may decide to close the advert early.