Customer service engineer - DX - South Hertfordshire/North London

Customer service engineer - DX - South Hertfordshire/North London United Kingdom

Siemens
Full Time United Kingdom 10.56 - 0.00 GBP day Today
Job description

Job Description: Siemens Healthineers is recruiting for a Customer Service Engineer In the North of London region to install, troubleshoot, repair, and maintain a range of invitro medical diagnostic equipment and address customer support issues promptly and professionally. This is a field role with a significant requirement to travel and work at customer sites. Siemens Healthineers Customer Services operate a 7 day 8am-8pm operation which includes core hours, covering one weekend day per calendar month, or on a Pitman day shift rota system covering every other weekend. What are my responsibilities? Work in cooperation with the Support Centre to carry out service, maintenance, updates and installation of Siemens Healthineers products within your designated product range and assist under supervision with other products. When applicable provide out of hours technical service support and complete individual mandatory weekend working provision. Attend product training courses (in Europe and USA) in order to build competence in providing technical assistance and support to customers. Identify any opportunities to improve efficiency and effectiveness of team processes. Maintain good communications and team working with all Managers and Colleagues. Escalate as appropriate situations where customer satisfaction is compromised, or ual obligations are unlikely to be met. Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times. Ensure material parts are processed in accordance with policy. Complete personal administration in a timely and accurate manner. Maintain all test equipment, tools and company property in good and working order. What do I need to qualify for this job? HNC/HND in an Electronics, Engineering and/or Bio-Chemistry disciplines. This is a field-based role offering considerable independence Ideally you will have previous field service experience where you have undertaken fault finding on electronic or medical equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, ors, sub-ors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels. You must hold a full UK driving license. Additional Information: A flexible approach to travel, providing out of hours technical support and working planned weekend and evening work is required. A considerable amount of initial training will be required in Europe and USA. Area covered is largely Liverpool\Manchester area Candidates can expect to spend circa 4 hours travelling each day. This position will be for a day shift where weekend working will be on the rota for one weekend day in every month. In return we offer a competitive salary, car, 26 days holiday, pension scheme: performance related bonus and private healthcare options as well as comprehensive technical training. Siemens

Customer service engineer - DX - South Hertfordshire/North London
Siemens

Related Jobs

All Related Listed jobs

Clarks Store Manager - Swindon
Clarks Swindon, Wiltshire, South West England, England 35000 GBP ANNUAL Today

However, its the customer experience you create that will really send sales sky-high. Organised and ready to adapt to challenges, you have the expertise you

Welding and Fabrication Apprenticeship Trainer
EKC Group Canterbury, England 31178 - 33263 GBP ANNUAL Today

We therefore have an obligation to carry out robust checks to ensure that staff are suitable to work with children and vulnerable adults; applicants are

Static Security Officer
Principal Protection and Events Ltd Lutterworth, England 10 GBP HOURLY Today

Pay is self employed on paye basis paid last friday of each month. MUST have valid SIA badge, proof of right to work and five year vetting history.

Driver Helper
UPS United Kingdom Lincoln, England Today

This position is responsible for loading, unloading, shipping, receiving, scanning, sorting, and stocking packages.

Community Research Coordinator
PCVS Peterborough, England 25000 GBP ANNUAL Today

Working with health care assistants, social prescribers, health project officers, community groups and others to adapt study material to ensure research can be