Customer Service Director London, England
Job description
WHO ARE YOURPARKINGSPACE?
Do you want to join a company trusted by over 2 million drivers, that has featured on Sky News, and in The Sunday Times Tech Track 100 as one of Britain’s fastest-growing tech companies?
Look no further.
YourParkingSpace is the UK’s leading online parking platform that features over 350,000 privately owned and commercially operated parking spaces, available to book by the hour, day, or month on a subscription basis. Following our recent acquisition by an industry leader, we’re now entering our next phase of significant growth - it’s an exciting time to join the team!
Reporting to our Chief Executive Officer, as a Customer Service Director you will have a key role within the growing Customer Service team working closely with the wider business to create and enhance processes, objectives and ensure a world class customer experience on a global scale.
This is an office-based role, based in our London office. This is a role for someone who is ambitious to develop and progress their career within a close-knit team in a rapidly evolving business environment.
WHAT WILL YOU BE DOING?
- Set a clear vision and strategy that focuses on delivering a world class customer experience on a global scale
- Develop and deploy high quality, high impact customer experience initiatives
- Analyse customer experience information, compile accurate records/reports and benchmark against other similar businesses or industry best practice where appropriate
- Enhance and support existing community engagement activity
- Collaborate with the other departments to deliver against business objectives cohesively
- You will support and develop the team to improve our ways of working, efficiency and customer experience, utilising technology to build scalable solutions.
- Manage, mentor and develop the Customer Care team and nurture an environment where they can excel through encouragement and empowerment.
WHO WE’RE LOOKING FOR?
- Minimum 5 years experience managing a Customer Service team or similar
- Experience managing an international team is preferred but not essential
- Excellent knowledge and experience of digital customer service and a proven track record of using technology and data to deliver first class customer service
- Ability to think strategically, motivate and lead an international team
- Proven track record of using technology and data to deliver first class customer service
- Strong stakeholder engagement and rapport building expertise
- Experience leading and managing teams
- Awareness of the latest customer experience technology, trends and applications
- Proficient in Zendesk or similar
WHAT’S IN IT FOR YOU?
- 24 days annual leave + this increases after 3 years, with one extra day added each year (maximum 3 additional days)
- Birthday leave
- Gym membership
- The opportunity to start working on an exciting career path in our Customer Service team
- Mental health and well-being support
- Cycle-to-work scheme
- Working in a company where there are no limits! If you work hard and want to achieve big things, this is the place for you.
Job Type: Full-time
Salary: £80,000.00-£100,000.00 per year
