Customer Service Delivery Driver Bristol, England
IKEA
Full Time
Bristol, England
25500 GBP ANNUAL Today
Job description
At IKEA, it is so much more than a job.
We have exciting opportunities for Customer Service Delivery Drivers based at our Bristol store, with part-time contracts working from 16 to 20 hours a week!
This is no typical delivery driver role, in this role you will be collaborating with our customers at times to resolve customer issues and queries. This is a fulfilling role where you have the chance to meet our many customers.
In the IKEA world, we call this role a Customer Resolution Delivery Co-Worker.
Closing date for applications: 08 May 2023.
Planned induction dates: 21 May 2023.
WHAT WE OFFER
Due to Health and Safety regulations, successful applicants are required to be at least 18 years of age and have held a valid and clean driver's license (Category B) for at least 24 months, and to undergo and clear a background check before commencing in this role.
WORKING WITH US HAS ITS REWARDS
WHAT YOU'LL NEED TO HAVE
You work well as part of a small team, and you are proactive and capable of making decisions on the move. You have a passion for delivering pleasant and effective customer service, and experience of driving larger vehicles (whether professionally or personally).
The ideal candidate must be self-reliant, eager to contribute and have a positive problem-solving approach to any tasks and challenges, also to be able to carry out manual tasks when required.
We provide detailed training during onboarding.
WHAT YOU'LL BE DOING DAY TO DAY
Your day will start with planning your route and loading your vehicle ready to meet our customers. You will be the face of IKEA when meeting the customer, so strong customer service skills are desirable. You will take initiative to proactively resolve customer issues, manage customer escalations by identifying the root cause and going above and beyond to surprise and delight customers and support our focus on Happy Customers.
As part of the resolution service, your role will be aftersales delivery and collection directly to customer homes as well as helping them to find the best solutions for their issues with speed and efficiency.
The role is mobile, and you will be responsible for inspecting and housekeeping of the vehicles before and after customer deliveries.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step: Please attach an updated CV with your application so we can get to know you better.
Second step: If successful, you will be invited to an interview with one of our hiring managers.
Come see things a little differently with us and be part of creating a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email Ari at [email protected] and I will be happy to help!
We have exciting opportunities for Customer Service Delivery Drivers based at our Bristol store, with part-time contracts working from 16 to 20 hours a week!
This is no typical delivery driver role, in this role you will be collaborating with our customers at times to resolve customer issues and queries. This is a fulfilling role where you have the chance to meet our many customers.
In the IKEA world, we call this role a Customer Resolution Delivery Co-Worker.
Closing date for applications: 08 May 2023.
Planned induction dates: 21 May 2023.
WHAT WE OFFER
- £25'500 per annum (pro-rata for part-time, which means your salary will depend on the hours per week you will work).
- Part-time contracts working 16 - 20 hours a week.
- We operate 7 days a week and, as part of this role, it is preferable that you are able to work weekends (3 in 4 weekends for part-time are standard, and we are happy to discuss your availability at interview).
- Flexibility on availability to be discussed during interviews.
Due to Health and Safety regulations, successful applicants are required to be at least 18 years of age and have held a valid and clean driver's license (Category B) for at least 24 months, and to undergo and clear a background check before commencing in this role.
WORKING WITH US HAS ITS REWARDS
- Affordable breakfast, lunch and dinner options (including free healthy meals), as well as snacks and desserts in our staff restaurant.
- 15% staff discount on all of our IKEA products and access to our Discounts Portal to help you save £100s on high street retailers.
- Free on-site co-worker parking at our IKEA store.
- We provide you with our lovely IKEA uniform and all the tools you need to work with us.
- Holiday on Christmas Eve and Christmas Day, as well as an end of year present.
- A wide range of family-friendly policies and benefits, including generous annual leave.
- Commitment to your development at IKEA starting from day one.
- Free and confidential Employee Assistance Program and Wellbeing Portal.
- Life Assurance, enhanced statutory pension contributions, and interest free loans.
WHAT YOU'LL NEED TO HAVE
You work well as part of a small team, and you are proactive and capable of making decisions on the move. You have a passion for delivering pleasant and effective customer service, and experience of driving larger vehicles (whether professionally or personally).
The ideal candidate must be self-reliant, eager to contribute and have a positive problem-solving approach to any tasks and challenges, also to be able to carry out manual tasks when required.
We provide detailed training during onboarding.
WHAT YOU'LL BE DOING DAY TO DAY
Your day will start with planning your route and loading your vehicle ready to meet our customers. You will be the face of IKEA when meeting the customer, so strong customer service skills are desirable. You will take initiative to proactively resolve customer issues, manage customer escalations by identifying the root cause and going above and beyond to surprise and delight customers and support our focus on Happy Customers.
As part of the resolution service, your role will be aftersales delivery and collection directly to customer homes as well as helping them to find the best solutions for their issues with speed and efficiency.
The role is mobile, and you will be responsible for inspecting and housekeeping of the vehicles before and after customer deliveries.
WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.
RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step: Please attach an updated CV with your application so we can get to know you better.
Second step: If successful, you will be invited to an interview with one of our hiring managers.
Come see things a little differently with us and be part of creating a better everyday life for the many.
IKEA reserves the right to close a job vacancy earlier than originally advertised.
For any advice or support, email Ari at [email protected] and I will be happy to help!
IKEA
https://www.ikea.com/gb/en/
London, United Kingdom
Jesper Brodin
Unknown / Non-Applicable
10000+ Employees
Company - Private
Home Furniture & Housewares Stores
1943
