Customer Service Delivery Consultant | S2 | Santander ISA Managers | Glasgow Glasgow, Scotland
Job description
WHAT YOU WILL BE DOING
This role is offered on a hybrid working basis, which can be discussed with the recruitment team during the hiring process.
Join our community.
As a Customer Service Delivery Consultant, you’ll be responsible for supporting the Santander ISA Managers (SIM) Delivery team and the wider SIM Investments teams across a wide range of activities ranging from Operational Support to Change Delivery.
You’ll play a key role, establishing excellent working relationships with a range of stakeholders and supporting in the management of the incident lifecycle from recording through to remediation as well as Operational Production Support and Change Delivery.
The difference you’ll make.
- Identifying, supporting, and leading the resolution of incidents through established incident management forums and processes and in accordance with policies and local procedures
- Leading and supporting specific SIM Customer Service work-streams to support the delivery of transformational and Business as Usual projects / activities.
- Providing the best possible customer experience through the development and delivery of effective execution plans that drive value through adherence to the San UK governance process.
- Engaging and managing stakeholders (both internal and, external third-party suppliers) for assigned activities to facilitate effective implementation of the SIM Delivery programme.
- Producing highly effective communication, proposals, and presentations; tailored in a way that adds to their ability to inform, persuade and influence
What you’ll bring.
- A working understanding of Investment platforms and the end-to-end investment related customer journeys
- Ability to interpret and analyse data/information with the ability to clearly articulate findings.
- You will require the right to work in the UK (please see details below)
It would also be nice for you to have.
- Preferably a working knowledge of pension platforms and products.
- Experience of data mining and analysis tools (Access, SQL etc)
- Proven ability to interpret and document complicated processes, define controls, and identify opportunities for process improvement.
- Self-organisation skills and the capability to manage own workload across multiple initiatives covering a wide range of products/processes at any one time.
What else you need to know.
This is a full-time permanent role based in our Glasgow office.
The position can be offered as either fully onsite or as a hybrid role. If you prefer hybrid, we’ll require you to be within a reasonable distance from our Glasgow office as there’ll be a requirement to be onsite 2 days per week.
Our core business hours are 09:00-17:00 Monday-Friday.
Everyday Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains, and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performance related annual bonus.
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
- 27 days’ holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
- Voluntary healthcare benefits at discounted rates. Including : Bupa medical insurance, dental insurance, healthcare cash plan and health assessments.
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover.
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
- Share in Santander’s success by investing in our share plans.
- Support your favourite causes through charitable giving and our community partnerships.
Right to work in the UK.
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa, or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next.
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at [email protected] or call 0870 414 9080.
