Customer Service Coordinator Maidstone, England
Job description
77048
This Customer Service Coordinator will report to Highways Assets Team Manager and will work within Network Operations – Highway Services & Disconnections – Highway Assetsbased in our Maidstone - Hybrid working office. You will be permanent employee.
You will attract a salary of £32,916 and a bonus of 3%.
Close Date: 17th June 2023
All applications will be reviewed after the close date.
We also provide the following additional benefits
Annual Leave
Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
Tenancy Loan Deposit scheme
Tax efficient benefits: cycle to work scheme
Season ticket loan
Occupational Health support
Switched On – scheme providing discount on hundreds of retailers products.
Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyres
Discounted access to sports and social clubs
Employee Assistance Programme.
UK Power Networks
UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.
UK Power Networks continues to be listed in the Sunday Times' Top 25 Best Big Companies to Work For, and the Inclusive Top 50 UK Employers, and made industry history by becoming first company to win Utility of the Year two years running (2015 and 2016, also 2012). We are accredited in the Investors in People Platinum and Nation Equality Standard.
We invest more than £600 million in its electricity networks every year, offers extra help to vulnerable customers at times of need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.
Job Purpose:
To provide a focal contact for Highway Assets customers who operate across the London Region of UK Power Networks footprint., the portfolio of work will include metered and unmetered connections, therefore providing one contact and single ownership of specific customers, such as such as Local Authorities, street lighting and street furniture agents, for all of their highway connection needs. You will provide quotations, receiving orders, raising MPAN numbers and co-ordinating the execution of the work programming.
Principal Accountabilities:
Undertake any range of projects designed to support the business efficiency of the Highway Assets Department. This may include financial, business process, regulatory or compliance activities
Receive and process the customer's initial enquiry
Raise, issue and manage customer's quotations
Raise work packs that are fit for purpose and include utility drawings
Raise and provide our customer with MPAN numbers
Schedule and monitor all works into weekly programmes
Manage regulatory compliance of existing Guaranteed Standards of Performance including operating or controlling the GRT reporting tool
Communicate with both operatives and contractors on any site issues
Report and have constant customer communication
Finalise payment to contractors
Invoice customers for work that is carried out
Mange project cost control activities using SAP ECC and SAP CRM, working with Finance and other departments and customers.
Prepare Customer Reports
Business close work
Qualifications:
Knowledge of SAP, or similar financial system and ability to produce and analyse reports
Both verbally and in writing and the ability to engage and present complex information to our senior managers
Manage and reprioritise workload
Though understanding of regulatory requirements
Experience being able to provide excellent customer service in dealing with both internal and external customers
Experience working as a member of a team and on own initiative
Proven ability to see through a problem
Nature and Scope:
The Highway Assets team deal with the management of both metered and unmetered connections end to end process. It manages all DNO street furniture connections on the highway. The Highway Assets team following EGS and Licence Conditions and the team forms part of the Highway Services and Disconnections department.
The team covers all of the daily functions involved in running a thoughtful Highways Assets business including the active procurement of all customers' needs and accurate processing through our SAP computer system.
The LPN Highway Assets team is managed by the Highway Assets Customer Services Manager who reports directly to the Head of Highway Services and Disconnections. The Highway Services Coordinator will report directly to the LPN Highway Assets Team Manager.
Key Competencies:
Define and align with the companies vision
A practical, hands-on, value adding individual
A team player, enthusiastic about sharing knowledge and enjoys working with others
Please Note: Internal candidates are eligible to apply for internal positions once they have successfully completed any contractual probationary period.
Health & Safety Responsibilities
Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.
Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.
If in doubt ask!
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
