Customer Service Coordinator Sunderland, North East England, England
Job description
Rokshaw Laboratories are a Pharmaceutical manufacturer and wholesaler, based across three sites in Pallion, Sunderland. We are currently looking for a Customer Service Co-ordinator to join our team of 11 in the Business to Business ordering department. Rokshaw have grown year by year so it’s an exciting time to join the company with great prospects for the future.
As a Customer Service Co-ordinator your role will be varied from day to day. We are a busy department so you must be a quick learner with excellent attention to detail. Full training will be provided but experience in a call-handling Customer Service/Administrative role is desirable.
Job Title:
Customer Service Coordinator
Location:
Unit 5A Rivergreen Industrial Estate, Sunderland, SR4 6AD
Reports to:
Customer Service Manager and Supervisor
Job Purpose:
Deal with all customer interactions in a professional manner and process orders with efficiency and accuracy
Key Responsibilities and Accountabilities:
- Deal with orders from customers from email inboxes, through the online ordering system or via fax quickly and efficiently
- Process manufactured and stock orders on the Sage 200 system with excellent attention to detail and accuracy
- Speak to customers over the telephone in a professional, friendly manner providing knowledgeable information and first class support
- Place orders for outsourced items and update customers on lead times accordingly
- Check all customer orders with precision and amend any errors before passing on to the next step of the process chain
- Set up new customer accounts on the system, checking registration numbers and ensuring all account details are correct
- Be flexible in your role to suit the demands of the team and provide cover wherever necessary
- Record complaints immediately and relay to appropriate personnel for full investigation
- Handle customer queries effectively to maximise sales and complete the queries log with detailed information
- Follow company rules and department guidelines at all times
- Consistently strive to achieve all set targets and goals within the team and the wider business
- Complete any requested documentation relating to your role in a timely manner
Skills and Experience:
- Background in customer service and inbound call handling
- Administrative experience and familiarity with Microsoft office
- High level of accuracy and attention to detail
- Ability to work calmly in a fast paced environment
- Team player who can work flexibly whenever required
- Positive can-do attitude
- Drive to reach team and individual targets
Job specification:
- Office based
- 40 hours per week
- Shift rotation between the hours of 8.00am and 6.00pm
- Monday to Friday
- 6 month probation period
- Casual Dress
- Company bonus scheme eligible after probation period
Job Types: Full-time, Permanent
Salary: £21,000.00-£22,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
Experience:
- inbound call handling: 1 year (required)
Work Location: In person
