Customer Service Coordinator Coventry, England
Job description
Job Description: Customer Service Coordinator
Reports to: Sales Manager
General aims/Summary:
This Customer Care Team will actively assist the Marketing and Sales departments by ensuring Legend Fleet’s Customer Care is truly legendary! This will include direct customer contact and follow-up, new customer outreach, directing calls, order entry as required and that any customer issues are resolved quickly and general administrative duties are fulfilled. This position has three distinct roles and you will focus on one of those roles. However, you will also be able to cover for other Customer Care Team members over break periods, vacations etc. You will be cross trained on all three roles. The three roles are: Sales Support, Customer Care and Order Entry.
Key duties and responsibilities:
Sales Support:
- Inbound Calls
- Quotes for Sales Team
- Quotes to End-Users
- Onboarding New Dealers, Initial Conversations
- Virtual Demos
- Proactive Point-of-Sale Outreach (samples/literature/display)
- Handle minor admin tasks from the sales team (mail outs, etc.)
Customer Care:
- Takes care of all incoming customer care issues.
- Works with Operations and Sales Team to resolve and communication back to customer.
- Proactively follows up on customer orders, before and after delivery.
- Active telephone responder: answering incoming enquiries or directing to the appropriate person or department.
- Handle minor admin tasks from the sales team (mail outs, etc.)
Order Entry:
- Process customer Purchase Orders into Sales Orders, send customer confirmations as required
- Be a key member of the Customer Care team. Take care of all incoming customer inquiries and direct to relevant colleagues. Enter issues in ticketing system and ensure they are completed.
- Assist with answering incoming phone calls
- Actively work towards the company values
- Complete any other reasonable duties as instructed by your supervisor and to abide by your contract terms, acting in a professional way always.
Knowledge Skills and Abilities Required:
- Strong written and verbal communication and the ability to speak with customers in a professional manner.
- To be authoritative yet remain polite when speaking to all customers.
- Keyboard skills and the ability to communicate via email to a professional standard.
- Highly motivated and driven.
- Communicate and interact within the company in a respectful and helpful manner.
- Able to perform under pressure and to a deadline.
- High level of computer literacy with knowledge of MS Office, CRM and ERP systems.
- Ability to work independently and as part of a team
- Knowledge of systems and processes
- Persistent and assertive
- Legendary attitude!
Conditions of Employment:
- The role will involve working in the office in Coventry
- Must follow and support all company rules and policies
- Must follow company legislated safety rules and regulations
Hours:
- Monday to Thursday, 7:30AM to 4:45PM
- Friday: 7:00am to 3:30PM
The above statements are intended to describe the general nature and level of work being carried out by the incumbent(s) of this job, they are not intended to be an exhaustive list of all the responsibilities and activities required of the position.
Job Type: Full-time
Salary: £30,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
Application deadline: 30/04/2023
Expected start date: 01/05/2023
