Job description

Job Role: Customer Service Consultant (Money Confidence Expert)

Function: Branch Banking

Location: Birmingham Perry Barr

Salary: £24,307 (£22,300 basic plus cash allowance of £2,007) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We are looking for someone who is passionate about customer experience.

At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.

As a Money Confidence Expert you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What we need today

Ideally, you’ll currently have these skills and experience:
Be great with people, have a talent for talking to people both in person and over the phone

Have a flair for understanding what customers need and the best way to support them with their current and future goals

A desire to create a brilliant customer experience every time

Ability to help answer questions and sort out problems

Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.

Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App.

What we need tomorrow

It takes more than just skills and experience. With training and coaching from us, you will:

Understand how you can help TSB achieve its Corporate Objectives

Be flexible and adapt your plans to when your customer needs you

Build and maintain your knowledge of all TSB products and services

Embrace the new ways of working and embed the money confidence activities

We’ll pay you a base salary of £22,300 from day one, and an excellent benefits package which includes:

Variable Pay Award (5%/£1,115 on target) based on company performance

Extra 9% of your salary (£2,007) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)

Fantastic company pension – TSB contributing up to 13%

25 days holidays (plus bank holidays)

Private Healthcare

So if this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.