Customer Service Consultant Fife
Job description
At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long-term commitment to diversity and inclusion.
It’s important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.
Job Role: Money Confidence Expert - permanent and secondment opportunities available
Function: Branch Banking
Location: Glenrothes
Hello, we're TSB, and we’re here to help our customers be more confident with their money and get more out of life.
It’s no coincidence that we have the same ultimate goal for our colleagues. Wherever you work in TSB, you can make a real difference to your career, our business, and get more from life yourself.
We are looking for someone who is passionate about customer experience.
At TSB we’re here to make banking better for everybody by helping people be confident in managing their money – we call this Money Confidence.
As a Money Confidence Expert you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What we need today
Ideally, you’ll currently have these skills and experience:
Be great with people, have a talent for talking to people both in person and over the phone
Have a flair for understanding what customers need and the best way to support them with their current and future goals
A desire to create a brilliant customer experience every time
Ability to help answer questions and sort out problems
Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.
Are or are able to become an expert in Digital inside and out, embracing assisted self serve and the mobile App. Help customers digitally using their own device or branch tablets.
What we need tomorrow
It takes more than just skills and experience. With training and coaching from us, you will:
Understand how you can help TSB achieve its Corporate Objectives
Be flexible and adapt your plans to when your customer needs you
Build and maintain your knowledge of all TSB products and services
So if this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.
Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.
