Customer Service Consultant Edinburgh, Scotland
Job description
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Customer Service Consultant
Location: Stirling, Edinburgh, Bath
Looking for your first role in the financial services industry? Join our team as a Customer Service Consultant and help us deliver industry-leading customer service.
The Role:
We are looking for an enthusiastic and engaging Customer Service Consultant to join an exciting, busy and dynamic team and help us deliver an industry-leading level of customer service. As part of the Operational team, you will be at the heart of our business and help to drive the overall success of the company.
There is a lot to learn, but we offer great training and coaching to make sure that you’re well prepared to support the needs of our customers and financial advisers. Along with this there will be opportunities to learn other skills to help further your career.
We have modern office facilities in three main locations – Stirling, Edinburgh and Bath. We are operating a hybrid approach to home/office working. We’ll make sure you have all the equipment you need to carry out your role both in the office and outside it.
This is a back office position, supporting our Financial Advisers to meet the needs of clients, you will take calls, action emails and perform admin tasks as required.
The full-time working hours are 35hrs per week with shifts between 8.30am – 5.30pm. We also offer part time and flexible working patterns on a pro rata basis.
Key Knowledge, Skills & Experience:
We think this role is the perfect first step to a career in Financial Services. However, any of the following will be an advantage:
- Well-organised
- Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
- Proactive in your approach to your work and change within the workplace
- A working knowledge of Microsoft Office, including Teams, Word and Excel
- Financial Services experience (not essential), in WRAP or asset/wealth management sector
What we offer:
- Competitive salaries based on a 35-hour week or pro rata (depending on skills, experience, and qualifications).
- Generous pension (up to 13% company contribution)
- Eligibility for annual performance bonus (enrolment after first employment)
- 30 days’ holiday per year plus bank holidays
- Private medical insurance
- Critical Illness cover (subject to T&C)
Work Level: Colleague
Recruiter Name: Sarah Mathers
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Job Types: Full-time, Part-time, Permanent
Salary: From £1.00 per hour
Benefits:
- Company pension
- Employee discount
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Edinburgh, City of Edinburgh: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Stirling
Reference ID: R09867
