Customer Service Call Centre Agent Swansea, Wales
Job description
Your main job roll will be answering calls and dealing with potential and existing pupils from driving schools throughout the UK. You will also be part of our intensive team who book and source intensive courses across the UK. You will have daily team targets which will work hand in hand with achieving bonus pay. There is no cap on bonus pay so the more you put in, the more you get out. We are based in Fforestfach/ Waunarlwydd area.
Successful candidates will be responsible for a number of tasks such as dealing with incoming calls from pupils or instructors, booking and altering lessons, passing over of messages, selling and booking intensive courses, booking theory and driving tests and contacting instructors and pupils. As much training as needed will be provided, training will take place during the weekdays (our office is open 8am-8pm Monday to Friday and 9am-5.30pm Saturday)
Excellent time keeping, reliability and politeness along with excellent customer service, outstanding listening skills and an impeccable phone manner are essential qualities in our staff. Sales experience, call centre experience and customer service experience are preferred but not essential. We are a small team, so successful candidates will be required to work closely with others and also independently when required.
Due to our location access to transport is preferable but not essential.
Pay will start at £10.42 with a review after the probationary period. There is the potential to earn bonus if successful candidates are selected to work on our intensive sales team.
Please only apply if you are able to work the shifts we are asking for and are commitment to coming in for an interview and training.
The role -
- Full time and part time available
- Working hours - weekdays between the hours of 8am – 8pm and occasional Saturdays 9-5:30
- Answering incoming calls
- Occasional requested outbound calls, no cold calling
- Based in FforestFach/ Waunarlwydd area
- Office based with free onsite parking
- Casual dress code
- Pay starting at £10.42 no matter what age.
Why choose us?
We are a relaxed office with a small friendly team. We provide a strong management lead who is always on hand to help. We try to create a positive work atmosphere, where we can be productive and reach our goals whilst including some fun to help provide a positive working environment. As well as offering free onsite parking, we also provide discounts to staff for over 600 businesses, from petrol to clothing, entertainment and food. We also offer discount for “freedom leisure” gym memberships. We also offer driving lesson discounts for yourself.
Perks -
- Excellent Salary and bonus Structure
- Yearly pay reviews
- Driving lesson discounts.
- Daily Staff Incentives
- Quarterly Staff Events
- Paid Christmas work party
- Secure working location
- Free parking (saying you over £1000 in parking fees)
- Discount for over 600 businesses including petrol and shopping.
- Discount for “freedom leisure” gym memberships.
- Cycle to work scheme
- Sundays off
- Wellness hub
- Uncapped bonus
- Free tea, coffee and snacks
- Occasional lunch treats
Schedule:
- Day shift
- Evening shift (never finish later than 8pm)
- Rotated Saturday shift
- Sundays off
Job Types: Full-time, Part-time
Part-time hours: 30 per week
Salary: From £10.42 per hour
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
Ability to commute/relocate:
- Swansea: reliably commute or plan to relocate before starting work (preferred)
Experience:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
