Customer Service London, England
Job description
Is Serving Your Passion?
Salary 16-20k per annum
Core skills
Strong communication skills; both verbal and written. Clear and concise when communicating with both colleagues and partners
Ability to build rapport and maintain strong relationships
Proactive, a professional outlook with strong business acumen
Dedication to deliver and meet team and business objectives
Results-orientated while balancing other business considerations
Work efficiently and effectively, both in a team and as an individual
Attitude
All Red Sky employees must present a professional, efficient image at all times and undertake any tasks reasonably requested of them by the company.
We’re looking for somebody with:
A can-do attitude
Lots of energy - a team player who can work off their own initiative
A heightened sense of urgency
Actively demonstrate a passion for the business
Provide accurate and comprehensive solutions to customer problems.
To manage all internal systems and liaise with outside suppliers and vendors
Research, resolve and respond to complex support requests via Zendesk
Provide customer service to all customers
Answer all incoming calls, manage the support email address via ZenDesk and respond to any incoming emails from customers.
Participate in team projects that enhance the quality or efficiency of the support service.
Contribute solutions to the database.
Acquire and maintain knowledge of relevant product offerings, current support policies, methods of support delivery, in order to provide technically accurate solutions to customers
Manage technical support queries and escalations to comply with standard policy and procedures.
Update the Call Management system with accurate information. Microsoft Dynamics
CRM and other in house platforms.
please send your cv to [email protected]
Job purpose
To plan and carry out customer service duties both internally and to external customers, to provide admin duties as and when required.
