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Job Description:

FUTURE YOU sells a world-class reputation.

Customer Service Associate

UPS is on top of the global logistics game at the moment and we work towards extending our leading position in the market. Are you enthusiastic about customer service too?

The successful candidate will deliver excellent customer service to our largest account customers, in order to develop business relationships and opportunities.

What you’ll get:

• Basic Salary £22,000 per annum
• Excellent benefits package including, company pension, holiday pay, discounts at major retailers (e.g. Apple, cinemas) and attractions (e.g. Alton Towers, The London Eye) and many more
• Industry-leading training
• First-class opportunities for career progression – thanks to our ‘promotion from within policy’
• Hybrid work opportunities (including supply of all necessary equipment) from our center in Nottingham - 2 days Office, 3 days Work from Home.

The safety of our people, our customers and our community is our priority. As well as receiving Health and Safety training relevant to your role, rest assured that we have implemented stringent safety measures in all of our facilities during the ongoing Coronavirus climate, to include social distancing, more frequent facility deep cleaning and Personal Protective Equipment (PPE) on the job.

What you’ll do:

• Resolve customer queries by utilising UPS Enterprise systems, making outbound calls/emails to ensure resolution and query ownership
• Maintain ownership of queries through to resolution ensuring the customer receives regular updates at appropriate intervals
• Utilise UPS Enterprise systems to record customer activity
• Provide customers with proactive updates when major service issues occur that may impact delivery or collection of their shipments

What you’ll need:

• Excellent verbal and written communication skills
• Professional, sincere a positive image of UPS, convey an eagerness, willingness and desire to assist customers
• Ability to identify customers’ needs and resolving issues to customer’s satisfaction in a timely manner
• Display a thorough understanding of UPS’s products and their additional service features
• Dealing with multiple, complex customer issues

How we recruit:

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

A bit about a big business...

Founded in 1907 as a messenger company in the United States, UPS has grown into a multi-billion-dollar corporation by clearly focusing on the goal of enabling commerce around the globe. Today, UPS is a global company with one of the most recognised and admired brands in the world. We have become the world's largest package delivery company and a leading global provider of specialised transportation and logistics services. Every day, we manage the flow of goods, funds, and information in more than 200 countries and territories worldwide.

Employee Type:

Permanent

Working Hours:

Monday - Friday: shifts between 08:00 - 18:00 (37.5)

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.