Customer Service Assistant – Weekend and Evening Cover Remote
Job description
We are the largest provider of safe secure dog exercising fields in the UK, with over 20 sites throughout Scotland. Our customers find our fields invaluable and essential for their dog’s needs. We pride ourselves in offering the best experience at Run Free and allied to that is providing excellent customer service.
The continual expansion of our portfolio has created a new customer service role and we are looking to recruit a conscientious, enthusiastic person with excellent customer service skills.
This home based role, will involve answering the telephone and responding to customer communications received by email and social media. A key part of the role will be reviewing, processing and amending bookings as well as generally assisting our customers.
The role involves being available to answer the telephone during the on call hours, but it is anticipated that you will actually be busy less than half of the time that you are on call.
The working hours will be as follows:
Saturday 8am to 9pm
Tuesday 6pm to 9pm
Thursday 6pm to 9pm
It is anticipated that you will be actively working during less than half of the on call hours, as the level of calls is currently around 3 per hour. A mobile phone will be provided as well as remote access to our booking system, which means that you will not be restricted to a desk to provide telephone cover. The role involves checking emails at least hourly, but again these can be accessed remotely giving a lot of flexibility to this role.
You will be expected to provide holiday cover when required and will be paid additionally for this.
The package includes pension contributions and access to the staff discount scheme.
Job Type: Part-time
Part-time hours: 19 per week
Salary: From £93.00 per day
Benefits:
- Employee discount
- Work from home
Schedule:
- Weekends only
Experience:
- customer service: 2 years (preferred)
Work Location: Remote
Reference ID: CSA 03/23
