Customer Service Assistant - Platform

Customer Service Assistant - Platform Gatwick, England

Govia Thameslink Railway
Full Time Gatwick, England 23300 GBP ANNUAL Today
Job description

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform Assistant you can do just that. You are responsible for:

  • Providing the highest possible standard of advice, information and service to our customers
  • Delivering a safe, attractive retail station environment
  • Participating in the safe running of trains and a safe station environment by complying with procedures
  • Promoting all relevant marketing literature and useful information

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills

  • A proactive customer approach coupled with passion and ability to support the team.
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
  • Demonstrable experience of managing customers effectively in difficult environments.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • Live in the local area to be able to get to and work and home.
  • Able to make decisions in a customer focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

Customer Service Assistant - Platform
Govia Thameslink Railway

www.gtrailwaycareers.com
London, United Kingdom
Patrick Verwer
$500 million to $1 billion (USD)
5001 to 10000 Employees
Franchise
Rail Transportation
2014
Related Jobs

All Related Listed jobs

Housekeeping Assistant
Macklin Care Homes Magherafelt, Northern Ireland 10.42 GBP HOURLY Today

Ideal candidate:Must have a good command of written and spoken English and a valid work permitAbility to communicate with the elderly Ability to work set hours,

Shift Supervisor
O'Neill's Peterborough, England 18293 - 20679 GBP ANNUAL Today

Maintain high standards of cleanliness and safety. Flexible shifts - to fit around you. Be a role model for your teams, helping with their training.

Sessional Tutor (Engineering)
Kaplan International Bristol, England 34.99 GBP HOURLY Today

The tutors will provide stimulating, effective teaching to international students preparing to study on undergraduate or postgraduate programmes at UWE Bristol.

chemist
SGS Avonmouth, England Today

Company Description


We provide the world’s most comprehensive range of integrated inspection, testing, certification and advisory...

Sales Executive – Glasgow
BMS Performance Ltd Glasgow, Scotland 32000 GBP ANNUAL Today

As the senior sales executive , you will be responsible to consistently bring on new business as well as, renew, retain, and re-engage a high number of accounts