Customer Service Assistant - Platform

Customer Service Assistant - Platform Gatwick, England

Govia Thameslink Railway
Full Time Gatwick, England 23300 GBP ANNUAL Today
Job description

Are you passionate about delivering outstanding customer service?

Do you enjoy helping people?

This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers' day!

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations.

As a Platform Assistant you can do just that. You are responsible for:

  • Providing the highest possible standard of advice, information and service to our customers
  • Delivering a safe, attractive retail station environment
  • Participating in the safe running of trains and a safe station environment by complying with procedures
  • Promoting all relevant marketing literature and useful information

These roles cover 24 hour operation, so due to the shift times you must live in the local area and have available transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills

  • A proactive customer approach coupled with passion and ability to support the team.
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow.
  • Demonstrable experience of managing customers effectively in difficult environments.
  • An effective communicator and must be able to demonstrate this both through your application and or assessments.
  • Live in the local area to be able to get to and work and home.
  • Able to make decisions in a customer focused manner and carry out instructions effectively.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.

Customer Service Assistant - Platform
Govia Thameslink Railway

www.gtrailwaycareers.com
London, United Kingdom
Patrick Verwer
$500 million to $1 billion (USD)
5001 to 10000 Employees
Franchise
Rail Transportation
2014
Related Jobs

All Related Listed jobs

Senior Health Care Assistant
Ethical Caring Ltd Glasgow, Scotland 22 GBP HOURLY Today

Must have experience working in a care and nursing home in the UK. NVQ Level 2 Health & Social Care (required). Providing care: 1 year (required).

Night - Nursing Assistant- Complex Care
Claimont Health Ltd Coventry, England 25 GBP HOURLY Today

We are looking for high quality, dynamic and experienced Complex Care Nursing Assistants, who are able to provide an all round support based at the individuals

sales development representative
Instagrid London, England 40000 - 30000 GBP ANNUAL Today

Job Description

As a Sales Development Representative (f/m/d) you are the first point of contact for our potential new customers and the...

Graphic Designer
pid signz Beaworthy, England 18000 - 22000 GBP ANNUAL Today

Pid Signz require a junior Graphic Designer to join our busy sign company. While this is largely a design role, we offer the opportunity to follow a project

truck driver
Wrekin Moving & Storage United Kingdom 13.720192307692308 - 13.320192307692308 GBP HOURLY Today

Wrekin Moving and Storage are looking for HGV Class 2 Driver / Removals Person to join our team.

Working week 45 hours. Uniform provided and...