Customer Service Assistant - Permanent Watford, East of England, England
Absolute Snow
Full Time
Watford, East of England, England
22360 GBP ANNUAL Today
Job description
Customer Services Assistant - Permanent
As a Customer Service Assistant, you will play a very important role in achieving our operational goals. You will be friendly and enthusiastic, with the responsibility to deliver first class customer service via telephone and e-mail.
What we need.
Deliver excellent customer service.
- Understand the customer journey and be committed to delivering an unrivalled level of customer service.
- Have the ability to listen to the customer, and determine their needs accurately.
- Have a good understanding of our product range to help recommend products to our customers.
- Have a passion for problem solving, in order to deliver an outcome to the customer in a timely manner.
Process all customer related tasks accurately and efficiently.
- Working in a team, deal with all incoming customer enquiries.
- Process multi channel enquiries via our internal messaging system.
- Assist our returns department during busy periods.
- Assist customers with warranty enquiries.
- Liaise with couriers to ensure deliveries arrive on time.
Key Performance Areas:
Your Skills
- Relevant experience in a busy customer services environment.
- Have a willingness to help solve problems
- Have a friendly demeanor.
- Have an excellent attention to detail.
- Have the ability to multi-task.
Job Types: Full-time, Permanent
Salary: £22,360.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Watford: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 04/05/2023
