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Customer Services Assistant - Permanent

As a Customer Service Assistant, you will play a very important role in achieving our operational goals. You will be friendly and enthusiastic, with the responsibility to deliver first class customer service via telephone and e-mail.

What we need.

Deliver excellent customer service.

• Understand the customer journey and be committed to delivering an unrivalled level of customer service.
• Have the ability to listen to the customer, and determine their needs accurately.
• Have a good understanding of our product range to help recommend products to our customers.
• Have a passion for problem solving, in order to deliver an outcome to the customer in a timely manner.

Process all customer related tasks accurately and efficiently.

• Working in a team, deal with all incoming customer enquiries.
• Process multi channel enquiries via our internal messaging system.
• Assist our returns department during busy periods.
• Assist customers with warranty enquiries.
• Liaise with couriers to ensure deliveries arrive on time.

Key Performance Areas:

Your Skills

• Relevant experience in a busy customer services environment.
• Have a willingness to help solve problems
• Have a friendly demeanor.
• Have an excellent attention to detail.
• Have the ability to multi-task.

Job Types: Full-time, Permanent

Salary: £22,360.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Watford: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 04/05/2023