Job description

Specscart is one of the fastest-growing eyewear startups in the UK. A team of professionals who are changing the eyewear industry in the UK. We are looking for our new team member - a Customer Service Assistant - who'll assist and manage in day to day operations for Online operations and the Bury retail store.

You must be presentable, warm and welcoming with the ability to build a rapport with our online and retail store customers. Your ability to provide quality customer service and fast order dispatch will help you achieve the position. Efficiency & speed for this role is a plus point.

Key Tasks

• Communicate with existing and potential customers by telephone and email to resolve pre-sale and after-sale enquiries.
• Ability to build a rapport with customers to help them with enquiries including telephone orders, product/stock information, tracking deliveries and returns
• Ability to identify ways to improve processes in order to improve sales, brand loyalty and the customer service experience
• Assist in delivering the e-commerce strategy requirements
• Preparing order dispatch (Packing & Dispatch)

Requirements

• Driven, enthusiastic and self-sufficient.
• Good understanding of how an eCommerce business works.
• Ability to use analytics to direct and implement changes.
• Able to multi-task with diligent prioritisation of tasks.
• Good communication skills.
• Prior experience in any e-commerce industry or order dispatch is an added advantage.
• Ambitious and driven with an entrepreneurial mentality

About us.

Specscart is the sweet spot for people who are passionate about making a mark and having fun doing it. As a company, we’re small and flexible enough for every person to take initiative and make things happen. But we’re big enough in our vision, and reach, for those actions to have a global impact. Our vision and hard work has been well rewarded in the past year. Being the winners of Venture Further 2018 and The Albert Gubay awards 2017 has made us more reputable. We are now looking at exponential growth in the next few months, and are building the team towards the same.

Job Types: Full-time, Part-time, Permanent, Temporary contract, Fixed term contract, Temp to perm

Benefits:

• Company events
• Employee discount
• Store discount

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Work Location: In person