Customer Service Assistant Manager - Cayton Bay Cayton, England
Job description
Customer Service Assistant Manager
Cayton Bay Holiday Park
Are you Guest Focused with a passion for Service?
If so please apply below and I will be in touch with the full details!
An amazing package with amazing perks !
50% off your Holidays and 25% off for family and friends is just one of the many benefits to a career at Parkdean.
Ready to step into an amazing career? Join us in a leading role a Customer Experience Assistant Manager and create amazing memories at work. Our managers are smooth operators and great role models, inspiring and motivating our family of memory makers to make great things happen.
The Role
- Ensuring clear, simple and regular communication to Owners, support content to improve the Owner’s website/community, newsletters and on park activity in lines with owner brand and tone of voice
- Planning, schedule and deliver a wide range of owner events such as forums, drop ins, and social events that are tailored to the owners on your park to build a sense of community in line with the group owner strategy
- Recognising dissatisfaction and ensure complaints and feedback are dealt with speedily and with empathy using appropriate feedback systems
- Promoting membership and loyalty schemes, demonstrating a clear understanding of the registration process and benefits
- Continuously lookout for opportunities to enhance the Owner’s experience and increase efficiency
- Feedback and collaborate with the central team on improvement initiatives to support best practice and add value across the ownership proposition.
PDR is committed to Safeguarding and promoting the welfare of Children and Adults at Risk and expects all Team Members to share this commitment. Background checks including DBS (or equivalent) will be carried out.At Parkdean Resorts we don’t leave unforgettable moments to chance.We pitch in, we work hard, and we grow, challenging and inspiring each other to make great things happen every, single, day. We’re the people people, Parkdean people - we’re family, creating amazing memories together.What we live by & what we look forCare | we care about our guests, our people and our communities.Pace | we make great things happen, making the most of every minute.Difference | we celebrate difference and encourage each other to be ourselves.Belonging | we’re family, offering a home away from home where people feel safe.Value | we value all.Parkdean perks:
- 50% discount on holidays for you
- Stand-by breaks available at a discounted rate
- 30% off food & drink
- Clear career pathways, with development & progression
Creating amazing memories is in our DNA – is it in yours?
Job Types: Full-time, Permanent
Salary: £21,674.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- On-site parking
- Referral programme
- Sick pay
Flexible Language Requirement:
- English not required
Schedule:
- 8 hour shift
- Flexitime
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: One location
Reference ID: Southview OGEM
