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Lewisham

Hyde is looking to recruit a Customer Care Assistant.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Customer Care Assistant, you will be working within the Product Quality Team to provide an efficient, flexible and professional customer service function.

Responsibilities

• Provide an excellent customer focused front line service along with managing the customer journey on behalf of the Product Quality Team and Hyde to their new purchasers and those renting newly built homes.
• Act as first point of contact for residents ensuring any requests, queries and problems associated with their new build homes are resolved in a manner that improves overall customer satisfaction/experience.
• Organise, schedule and co-ordinate appointments with both external and internal stakeholders across the business, ensuring a smooth operation timetable.
• Work in collaboration with external build contractors, Construction Project Managers, Sales and Marketing Teams and other internal Hyde departments to deliver high standard of service to all customers moving into their newly built properties.
• Raise any non-compliance or process failures with Managers as set out in the Risk management framework, encompassing Health & Safety, Data Protection and management controls or compliance with all statutory, regulatory and policy requirements.

Skills and Experience Required

• Strong Customer Service skills
• Experience working within Admin or Customer Services
• Proficient with MS Office

Benefits

• A fantastic pension
• Life assurance
• Great holidays
• An award-winning flexible benefits package.
• Volunteering days
• Hyde operates an agile approach to work, requiring you to be in the office 40% of your time

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified.