Customer Service Assistant (Grade B)

Customer Service Assistant (Grade B) Manchester, England

Greater Manchester Police
Full Time Manchester, England 20604 - 21018 GBP ANNUAL Today
Job description

Number of Posts

1

Advertised

INTERNAL AND EXTERNAL APPLICANTS

Branch/Division

Business Services Branch

Location

Force Headquarters - Central Park Complex

Grade

Grade B

Rank

Not applicable

Leadership Level

Peer Leader

Contract Type

Permanent

Hours

36.25 hours per week

Hours

Full time

Advertised Salary

£20,604 - £21,018 per annum

Shift Allowances/Enhancements/ Additional Info

Uniform Required

Advert

You will provide a customer focused and professional 'front of house' support to the new Force HQ. You will act as an information point regarding the services provided in the building to all staff and visitors, setting up meeting rooms and visual equipment as required.

The successful candidate will have experience of dealing with the public via face to face and telephone contact alongside good interpersonal and organisational skills, with the ability to use I.T including databases and emails. It is essential that the candidate will be prepared to work as part of a team and to provide cover when necessary.

Closing Date

18 May 2023

Recruitment Team Contact

[email protected]

Other Information

Please refer to the attached Job Description for further details regarding the skills required to do this role.

The Job Description has been signposted to indicate at which stage of the process each criteria will be tested.

Apprentices; you must be in the second half of your apprenticeship to be eligible to apply for this role.

Due to the Equality Act (2010) the sickness will not be checked until the conditional offer stage of the recruitment process and therefore candidates need to ensure that they have a good attendance record for the last 2 years for Staff and officers and for 12 months for apprentices.

The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/ or the working environment providing it is possible to do so.

If you have a disability and you require support with your application, please let us know so we can consider and support you with any reasonable adjustments you may require. If you need any support completing this application please contact [email protected] and the recruitment team will be happy to assist .
Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.
Please note that you will be required to provide an educational psychologist report in support of any adjustments.

Policing values are enshrined in the Code of Ethics (a copy of which can be found at
https://www.college.police.uk/What-we-do/Ethics/Ethics-home/Documents/Code_of_Ethics.pdf

Every person serving with the police service needs to adhere to these standards of professional behaviour. As an applicant to Greater Manchester Police, we expect that you will hold views and attitudes in line with the Code; that if you are successful in your application you will uphold the Code of Ethics by displaying the behaviours that the Code sets out; and that you will report any conduct of others that falls short of those standards. Any failure or apparent failure to uphold the Code of Ethics will be taken seriously. It will be looked into and in cases involving serious and/or repeated failings, criminal and/or misconduct proceedings may follow. With that in mind, you are reminded that you must not share any information relating to the recruitment and assessment process. Sharing of such information could result in criminal and/or misconduct proceedings.

Greater Manchester Police have been informed of potential personal tax implications for members of the 1987 Police Pension Scheme, who retire and take a pension between the ages of 50 and 54 inclusive and then take up employment as a Police Staff member. Members of the police pension scheme whose age is between 50 and 54 who are re-employed as a Police Staff member have to meet certain conditions to keep their PPA and to protect against personal tax liability charges on any payments paid before the age of 55. One of those conditions is that a break of at least 1 month is required where the re-employment is ‘materially different’. However, if the role is not deemed to be ‘materially different’ then a 6 month break is required.

Please note, all of our communication will be sent to you via the e-mail address you provide on your application form, therefore please ensure [email protected] is in your mail safe senders / safe recipients list to prevent our e-mails going into your junk mail.

Minimum Age for Applications

16

Customer Service Assistant (Grade B)
Greater Manchester Police

gmp.police.uk
Manchester, United Kingdom
Ian Hopkins
$100 to $500 million (USD)
5001 to 10000 Employees
Government
Municipal Agencies
2000
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