Customer Service Assistant Northampton, England
Job description
About the job
Interview Date: TBC
As part of our Front of House Team, we are looking to recruit a Customer Service Assistant to provide excellent customer service and professional support to our staff, visitors and students.
This is a nights position (42 hours per week) working on our out of hours Student Information Desk at our Waterside Campus. The shift pattern is from 20:00 to 08:00 following a four on four off rota covering 7 days a week. Full training will be provided.
The position will concentrate on supporting building users by managing face to face, telephone and email queries related to use of the facilities within the building, events, meetings and other centrally delivered facilities services.
First class customer service is an underpinning requirement for this position along with the ability to communicate effectively with our customers and maintain systems/emails in an accurate and timely manner.
The main responsibilities include:
- Acting as first point of contact for all staff, student and visitor queries
- Issuing and retrieving ID cards including temporary passes for students and staff
- Daily reporting of queries to management
- Assisting students with book returns
- Managing return of equipment and notifying relevant departments
- Working collaboratively with different teams across the University
- Reporting issues that may occur and signposting
Working at the University of Northampton comprises of a town centre campus and current benefits include:
- Cycle to Work Scheme
- Learning & Development opportunities
- Employee Assistance Programme and Counselling
- retail and high street discounts
We are an accredited Living Wage Foundation Employer and currently pay the real living wage. In recognition of this, the salary for this post has been increased to pay the higher amount which currently supersedes the actual Grade 3 salary before living wage which is £23,702 per annum.
About you
The ideal candidate will have excellent customer service and communications skills, along with a flexible and positive approach to a situation.
Qualifications
Essential
- Educated to GCSE level, or equivalent in relevant discipline
About Us
1st Degree Facilities is a trading name of UNEL which is a wholly-owned subsidiary of the University of Northampton and this vacancy is covered by UNEL Terms and Conditions of employment.
This is an exciting time to join our Company as the University relocated in September 2018 to a new purpose-built, town-centre campus.
Right to Work
All candidates will be asked to provide proof of eligibility to work in the UK at interview. Please note that the University of Northampton Enterprises Limited are unable to offer sponsorship to work in the UK. We can therefore only accept applications from individuals who are currently eligible to work in the UK.
Equality
The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.
This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.
Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.
Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change
To find out more, please visit: https://www.northampton.ac.uk/about-us/governance-and-management/management/equality-and-diversity/
