Customer Service Assistant Birmingham, England
South and City College Birmingham
Full Time
Birmingham, England
20106 GBP ANNUAL Today
Job description
Salary
£20,106 per annum
Contractual hours
36.5
Basis
Full Time - All Year
Region
Permanent
Package
Competitive Salary, Generous Annual Leave plus paid bank holidays and concessionary days, Employee Benefits Site, Occupational Pension Scheme
Job category/type
Support Staff
Date posted
20/09/2023
Job reference
REQ001224
Job description
Please note: South & City College Birmingham reserves the right to extend the advertising period for this vacancy or close the vacancy early in line with volume of applicants. We would therefore advise interested candidates to apply promptly.
To apply, please click onto the "Apply Online" button.
The Job Description for this role has been attached, please refer to this for a more detailed explanation of this role.
If you require any information not specified in the Job Description, please contact the human resource team by email to [email protected]
Who we are
South and City College is one of the largest Further Education Colleges in Birmingham providing vocational education from eight campuses across the city. We are rated as a GOOD College - Ofsted 2018.
We have a diverse range of students from the surrounding areas, and we are a welcoming and inclusive college that promotes equality and diversity throughout.
What we are looking for
We are seeking to appoint an outstanding Customer Services Assistant to improve and maintain a high standard of communication and customer care to all of the college’s customers, both internal and external.
The ideal candidate will display the characteristics as outlined in the person specification, included in the Job Description (attached).
In return, we can offer the following:
- Confidential Employee Assistance Programme (available 24/7, 365 days a year); giving access to free confidential counselling
- Generous annual leave (including 2 week Christmas break)
- Flexible working (for some roles)
- Employee discounts & benefits
- Excellent progression opportunities
- Training and development opportunities
- Access to Mental Health First Aiders, and the opportunity to complete this training yourself
- A mentor to support you in your new role
- Regular CPD
Please note you will receive an email confirmation once your application has been received.
If you require any assistance with the application form, please contact HR on 0121 644 2449
If you are unable to identify your qualification in the appropriate section, please include full details in the additional information section of the application form.
The College is committed to promoting a diverse and inclusive workforce - a place where we can all be ourselves and celebrate success together. We offer a range of inclusive employment policies, staff engagement forums (EDI Champions) and support services for all staff
South and City College will carry out pre-employment safeguarding vetting checks to ensure that any staff appointed are suitable to work with children and or vulnerable adults. We are committed to safeguarding and promoting the welfare of children and vulnerable adults All staff employed have safeguarding responsibilities irrespective of their role The post that you will be applying for is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. An enhanced DBS will be carried out upon appointment to assess your suitability for the role applied.
Customer Service Assistant
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