Customer Service Assistant Newcastle upon Tyne, England
Job description
Customer Service Assistant Duties:
- Conduct business development activities to generate new leads and expand the customer base, delivering exceptional customer service
- Utilise warm calling and outbound calling techniques
- Build and maintain strong relationships with customers, understanding their needs and providing appropriate solutions
- Monitor KPI's and ensure customer satisfaction
- Conduct market research to identify trends, competition, and opportunities for growth.
- Prepare sales presentations and proposals to effectively enhance customer buying experience
- Collaborate with internal teams such as marketing and customer service to ensure customer satisfaction.
Requirements:
- Proven experience in customer service can be beneficial
- Excellent communication and interpersonal skills
- Professional image
- Ability to work independently and as part of a team
- Self-motivated with a results-driven approach
- Familiarity with CRM software
- Knowledge of the market and industry trends/awareness of consumer behaviour
If you are a motivated individual with a passion for sales and business development but most importantly you are willing to learn we want to hear from you! Join our team as a Customer Service Assistant and take your career to new heights. Apply now!
Job Type: Full-time
Salary: £23,424.00-£26,827.00 per year
Benefits:
- Company events
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Newcastle Upon Tyne: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
