Customer Service Assistant Chatham, England
Job description
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches and 3 agencies are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
About Us:OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail savings franchises. Diversification of funding is provided by sophisticated securitisation platforms. OSB’s unique cost-efficient operating model is supported by our wholly-owned subsidiary OSBIndia.
What you will be doing:In this role, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested in our Chatham branch
Your responsibilities will include…
- Building rapports face to face with our customers in a busy branch environment
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Accurately processing transactions and amendments on various types of savings accounts, such as;
- Deposits and withdrawals
- Faster payments/CHAPS
- Amending account/customer details
- Registering bereavement/Power of attorneys
- Handling large sums of cash
- Opening new savings accounts
- Carrying out the daily banking within the branch
- Overseeing the G4S collections and deliveries
- Identifying and supporting our vulnerable customers
If you enjoy speaking with different types of customers, helping others and problem solving – this is the perfect opportunity for you!
In return for your commitment:We offer a base salary dependent on experience from £19250 and a competitive benefits package including:
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Additional benefits such as employee perk portals.
- Prioritising your well-being!
We are looking for talented individuals who have the experience and knowledge set out below:
- Previous experience in a customer facing environment
- Experience handling large sums of cash
- GCSE’s or equivalent in Maths and English
We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.
What to do next:If this sounds like you, please apply now! For internal applications, please visit the internal careers page to apply.
Alternatively, if you wish to have an informal and confidential chat about this role please contact us on [email protected]
If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds.
All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
