Customer Service Assistant

Customer Service Assistant London, England

Job Match
Full Time London, England 22000 - 24000 GBP ANNUAL Today
Job description

Customer Service Assistant

Full Time

We have an opportunity for a Customer Service Assistant to join an established, award-winning SME in London.

They’re looking for a highly skilled customer service assistant to join their team, where you’ll be involved in interacting face-to-face with customers in a friendly, helpful manner.

The ideal candidate will be a quick learner who can think on their feet and resolve any issues that come up in line with their customer-first business mentality.

They are looking for someone with first-class communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of the company, you will be integral to reinforcing their reputation for exceptional customer service.

Objectives

  • Identify and address customer needs with the goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of their portfolio of products to customers
  • Meet customer service department sales targets, generating sales leads when opportunities arise
  • Follow company communications guidelines and procedures under minimal supervision

Daily and Weekly Responsibilities

  • Build an expert and dynamic knowledge of company products and services
  • Research information using available resources to satisfy customer inquiries
  • Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
  • Respond quickly, professionally, and accurately to all customer inquiries regarding products and services, orders, status requests, and complaints
  • Meet daily personal/team qualitative and quantitative targets
  • Maintain daily recordings, and log and document issues and resolutions

Skills and Qualifications

  • A proven background in a customer service environment
  • Strong communication skills, including active listening
  • Ability to solve problems and alleviate conflicts or escalate tactfully
  • Ability to multitask, manage time, and prioritise
  • Able to work individually and as a team

Applications

If you love customer service and want to utilise your skills in a company where you’ll be challenged and can up-skill, submit your application now!

Actively considering candidates from varying backgrounds, including retail, cashiers, servers, administration/receptionist, warehouse, cleaning, HGV drivers and many more.

Hiring Immediately.

Job Types: Full-time, Graduate

Salary: £22,000.00-£24,000.00 per year

Benefits:

  • Company events
  • Referral programme

Schedule:

  • Monday to Friday
  • Weekend availability

Application question(s):

  • Are you able to work full-time hours?

Work authorisation:

  • United Kingdom (required)

Work Location: One location

Reference ID: TH

Customer Service Assistant
Job Match

Related Jobs

All Related Listed jobs

Website Administrator
Penpee ltd Manchester, England 5 - 9.5 GBP HOURLY Today

Collating product information and writing detailed and informative product descriptions. Your role will be to assist in updating our eCommerce website, adding

project manager
VolkerWessels Hoddesdon, East of England, England 90000 - 45000 GBP ANNUAL Today

will require the delivery of a fast paced, agile approach to integration development managed at a granular level.


You...

Freelance Marketing and Digital Marketing Consultant
Fairhomes (Gibraltar) Ltd United Kingdom 14 - 16 GBP HOURLY Today

You will promote our companys brands and products through different media channels, You will need to develop effective marketing and digital marketing

Restaurant Crew Member
Burger King - Bluewater Kent Dartford, England 10.42 GBP HOURLY Today

[Hourly rates: 16-17 years 6 .50| 18-20 years 9 | 21-22 years 10.18 | 23+ years 10.42]. Discount vouchers for places youll actually want to go to.

Part Time PM School Cleaner - Doddinghurst
CT Services Group Ltd Brentwood, England 10.42 GBP HOURLY Today

Would suit someone local to area or with access to own vehicle due to location. An Enhanced DBS Certificate is essential for this position*.