Job description

Customer Service Assistant

Full Time

We have an opportunity for a Customer Service Assistant to join an established, award-winning SME in London.

They’re looking for a highly skilled customer service assistant to join their team, where you’ll be involved in interacting face-to-face with customers in a friendly, helpful manner.

The ideal candidate will be a quick learner who can think on their feet and resolve any issues that come up in line with their customer-first business mentality.

They are looking for someone with first-class communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of the company, you will be integral to reinforcing their reputation for exceptional customer service.

Objectives

• Identify and address customer needs with the goal of complete satisfaction
• Provide expert answers to questions about products, pricing, and availability, while presenting the value of their portfolio of products to customers
• Meet customer service department sales targets, generating sales leads when opportunities arise
• Follow company communications guidelines and procedures under minimal supervision

Daily and Weekly Responsibilities

• Build an expert and dynamic knowledge of company products and services
• Research information using available resources to satisfy customer inquiries
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to all customer inquiries regarding products and services, orders, status requests, and complaints
• Meet daily personal/team qualitative and quantitative targets
• Maintain daily recordings, and log and document issues and resolutions

Skills and Qualifications

• A proven background in a customer service environment
• Strong communication skills, including active listening
• Ability to solve problems and alleviate conflicts or escalate tactfully
• Ability to multitask, manage time, and prioritise
• Able to work individually and as a team

Applications

If you love customer service and want to utilise your skills in a company where you’ll be challenged and can up-skill, submit your application now!

Actively considering candidates from varying backgrounds, including retail, cashiers, servers, administration/receptionist, warehouse, cleaning, HGV drivers and many more.

Hiring Immediately.

Job Type: Full-time

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Company events
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Are you able to work full-time hours?

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: TH