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Job description

Customer Service Job Vacancy - 20 Hours weekly.

This is a full time part time hours role, offering flexible hours.

iHaveit is an eCommerce marketplace, similar to eBay, with focus on selling physical music products, such as vinyl records, CD’s, DVD’s.

iHaveit has a job vacancy for a Customer Service Agent, who will answer day-to-day messages with our Customers and Partners and will manage day-to-day eCommerce marketplace service levels, answering questions, and resolving issues.

The key priority of this role is to ensure that iHaveit provides excellent customer service, focusing on helping our customers and Partners, which includes responding the messages and managing eBay, Amazon, Shopify and other marketplace eCommerce governance needs, meeting service level and operational commitments

Below is a summary of key activities

1. Manage customer communications, delivering excellent customer service, responsible for communications with customers, resolving product queries, supplying information, and assisting with general questions, ensuring customer satisfaction is maximised.

2. Ensure iHaveit relationships with our eCommerce Partners are managed, such as eBay, Amazon and other marketplaces, managing service levels, performance levels, issues and needs.

3. Work with iHaveit sellers to resolve open issues

4. Work with Buyers and eCommerce Partners to resolve feedback issues

5. Work with eBay to resolve defect issues

6. Work with Amazon to resolve defect issues

7. Work with OnBuy to resolve defect issues

8. Plus other activities that are covered in the iHaveit Customer Service administration area.

9. Assist the warehouse with order processing as/if required

This is a full time job, with 20 hours weekly. Hours worked can be flexible, day or night. But the hours must include some weekend hours as part of the schedule.

This is a Hybrid Home Office and Office Role, requiring multi-tasking abilities, to cross over many different activities.

The role is located in Swindon, UK, we will only consider candidates located in our region.

Job Types: Full-time, Part-time

Salary: £10.00-£12.50 per hour

Benefits:

• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Do you have experience Selling on Amazon, including messaging customers via Amzaon
• Do you have experience of working in a Customer Services department, like a call centre, receiving and answering customer messages, provide details
• Are you able to drive to Blunsdon, Swindon. How many miles do you live from Blunsdon?
• Do you have experience Selling on eBay, including messaging customers via eBay
• Did you notice this Job is full time, for 20 hours weekly. Not 40 hours weekly. And did you notice the job requires some working hours in the weekends.

Work Location: One location

Reference ID: iHaveit 53421
Expected start date: 09/05/2022