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Customer Service Assistant

Why join us?

• 25 days holiday entitlement (pro rata for part time colleagues
• Have your birthday off!
• 8% pension (7.5% employer / 0.5% employee) contribution
• SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments
• Access to Reward Gateway and enjoy discounts with a number of leading retailer
• Cycle 2 Work Scheme
• Service Award Scheme (one day per year up to 5 years’ service)

We’re Hello Student, part of the Empiric Student Property Group.

With over 9000 beds around the UK our properties are some of the best in the market and our friendly and approachable team get to know our students, so that we provide a more personal experience.

Be a part of that unforgettable service!

We are only just getting started and we need great individuals to continue our success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN!

What will you do:

Provide GREAT customer service:

• Provide a warm, welcoming environment to students, parents and visitors to your buildings
• Reply to phone calls and emails in an efficient, friendly and professional manner
• Monitor the booking system and dealing with any follow up bookings

Get Creative:

• Assist with the marketing campaigns and lettings of the building and help with site viewings
• Supporting the management to organise social events for students

Take Lead:

• Collation, control and management of Purchase Orders and Invoices
• Establishing and developing working relationships with suppliers and contractors
• Working with University accommodation teams in ensuring a quality service to our clients.

Qualifications and Experience

• Experience of providing excellent customer service
• Experience of sales or increasing revenue in current or previous role is desirable
• Strong communication skills with the ability to adapt accordingly to the situation