Customer Service Assistant Tondu, Wales
Job description
Customer Service Assistant - Lifeguard
We have an opportunity for you to develop and grow your skills and experiences. These roles are at the heart of the operation of our centres, ensuring we deliver excellent services to our customers each and every day. Your role will consist of helping and advising customers on leisure activities, bookings and all things customer related as well as ensuring the safety of customers using the pool.
Reporting to the General Manager of the centre, you will need a “can do” approach and a willingness to learn and mature on the job.
We offer a nurturing and supportive workplace, along with strong induction and training programmes, to help you to grow and develop your career pathway for the future.
When working as a lifeguard at the swimming pool, the National Pool Lifeguard Qualification will be needed. Training for this can be provided through Halo provided you are willing to commit to the course. Please see course pre requisites below:
Every candidate attending a NPLQ course must be 16-years-old at the time of taking the NPLQ final assessment and be able to:
Jump/dive into deep water
Swim 50 metres in less than 60 seconds
Swim 100 metres continuously on front and back in deep water
Tread water for 30 seconds
Surface dive to the floor of the pool
Climb out unaided without ladder/steps and where the pool design permits
Halo centres are all vital community assets which are well used and supported by the local population. There is always room for growth and you will be a key player in the future of this centre.
Main Purpose
Deliver great experiences; delight your customers
Salary: - £9.88 per hour
Start date: To be confirmed
Duties and responsibilities
Run safe and clean facilities, taking care of the resources which are needed to deliver the services on offer
To act as a pool attendant
Pitch in as needed to help your centre, your manager, your colleagues
Promote our values and expectations
Plan your tasks, deliver great service standards
Commit to your own development
Take part in company training programmes
Provide feedback so we can continuously improve
Respect the privacy rights of customers and colleagues
Take responsibility for your performance
Take an active interest in the company and your centre
Follow company policies, procedures and systems
Follow the emergency response plan
To caution swimmers regarding unsafe areas/behaviours and react accordingly.
Skills, qualities and experience
Self management
Contribute positively to the workings of a team
Dealing directly with customers
To have a flexible approach to work unsociable hours including weekends and Bank Holidays.
Good communication skills.
What we will offer:
Pension scheme (with an option to upgrade).
FREE Halo Active membership and discounted prices for your family.
Occupational Health and Wellbeing Services.
Full training and development.
Cycle to work Scheme.
Flu vaccination.
Access to a range of family friendly leave policies.
Cash back and rewards.
10% discount on retail in Halo centres.
Discounted Halo Cafe purchases.
Long service anniversaries
Enhanced Occupational Maternity Pay
- Apprenticeship and upskilling opportunities through our training provider COPA
We reserve the right to close this advert early if sufficient applications are received.
