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The Customer Service Centre is at the front end of our services providing the first point of contact for the majority of our customer queries. We firmly believe this provides a better, more responsive service to the public.

You should be customer focused and want to help with the continual development of this busy Centre. During initial training, you will learn all aspects of our reception service. The next phase of learning will be in our Post and Scanning function. Duties will also include e-mail and written correspondence.

You will be the first point of customer contact at our Bodicote House reception, signposting visitors to the appropriate service or location.

The Person

You will be well organised, and have a positive, ‘can do’ attitude. Previous face to face customer service experience is essential along with good communication skills and a good sense of humour. To succeed in this challenging role, you must be flexible and able to demonstrate the skills necessary to work under pressure within a team environment.

You will be required to work at Bodicote House, Bodicote.

The Benefits

The Council is an equal opportunities employer and has flexible working practices.

• A generous annual leave entitlement
• Opportunity to join the Local Government Pension Scheme
• Cycle to work scheme
• Incremental pay award (awarded annually in April after one years’ service)