Customer Service Assistant

Customer Service Assistant Leeds, England

Available Car Limited
Full Time Leeds, England 21237 GBP ANNUAL Today
Job description

Do you know how to deliver an exceptional customer experience? If you have the ability to build rapport with our valued customers over the phone and the passion, drive and determination to succeed we have the opportunity for you. We are looking for a Customer Service Assistant to join our team, within the contact centre, at our Leeds branch.

Our Benefits:

  • £21,237 per annum
  • 24 days holiday + bank holidays + Birthday off
  • “Available Anniversaries” (Days off to support with life changing moments)
  • Enhanced Maternity & Paternity leave
  • Employee discount scheme
  • Long Service Awards
  • Death in Service
  • Charity Day Off
  • Occupational Health
  • Corporate gym membership/discounts
  • Cycle to work scheme

About the role:

  • Contact Centre role
  • Answering large volumes of telephone calls, emails and webchat for our entire group
  • Dealing with first line enquiries from customers
  • Generate rich leads for the showroom teams
  • Book appointments for customers with the showroom team
  • Confidently, professionally and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience
  • Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience

About you:

You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.

(Note - you may also know this role as customer assistant, customer service assistant, contact centre advisor, retail advisor, sales advisor, retail assistant, sales assistant)

Skills required:

  • Computer literate & Proficient in Microsoft packages
  • Experience working in a high volume, multi-channel contact centre
  • Be able to prioritise your workload in a fast-paced environment
  • Outstanding ability to clearly communicate with customers
  • A passion for delivering great service, greeting customers with a smile and serving them with pride
  • Work well within a team and communicate effectively and openly with others
  • Full UK driving licence is desirable

Hours: Rolling 4-week shift pattern. 39 hours per week over 5 days, including weekend and bank holiday work.

Pay: £21,237 per annum

Available Car has been serving customers across the midlands since 2002. With four branches across the region, available car is well established as one of the leading providers of quality used cars in the area. As a valued part of the team, you will help us to maintain our reputation as a trusted and reliable provider of used vehicles.

If your passionate and committed to delivering excellent customer service, we would love to hear from you.

Job Types: Full-time, Permanent

Salary: £21,237.00 per year

Benefits:

  • Additional leave
  • Bereavement leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free parking
  • Gym membership
  • On-site parking
  • Referral programme
  • Store discount

Schedule:

  • 8 hour shift
  • Holidays

Supplemental pay types:

  • Bonus scheme

Experience:

  • Customer service: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location: In person

Customer Service Assistant
Available Car Limited

www.availablecar.com
Castle Donington, United Kingdom
Michael Bell
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
Motor Vehicle Dealers
2001
Related Jobs

All Related Listed jobs

Data Analyst
Kier Group Birmingham, England 32340 - 42201 GBP ANNUAL Today

Contract management, identifying of performance KPIs, recognising local data owners for general performance data and KPIs.

psychologist
US Department of Veterans Affairs Muskogee, OK 143979 - 77708 USD ANNUAL Today
Electromechanical Degree Apprentice
Collins Aerospace Wolverhampton, England Today

This is a full Warwick degree, studied over five years through on-campus face-to-face teaching and virtual learning experiences, with teaching and assessment

clerk
Shrewsbury and Telford Hospital NHS Trust Shrewsbury, England 22383 - GBP ANNUAL Today

An exciting opportunity has arisen to join our dynamic team within Ward 25. You will be part of a group of employees which comprises of...

product manager
Sony Electronics Weybridge, England 69960 - 65625 GBP ANNUAL Today

Job title: TV Junior Product Manager
Country: SUK
Use your keen interest in both commercial and marketing...