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Job description

We are looking for an additional Customer Service Advisor in our Repair Management team based in Egham, Surrey, Once fully trained, you will be able to work from home on a rota-basis.

4th Dimension Innovation Group is a fast-growing organisation that works in the specialist motorcycle market.

We provide innovative solutions for manufacturers, insurers and brokers in motorcycle insurance, claims management, network management, engineering services and retail operations.

Our customers are the heart of our business and we pride ourselves on our expertise. Working in a values-led culture, we aim to exceed expectations in everything we do whilst adopting innovative ways of working to ensure we remain agile.

Established nearly 20 years ago, we are now one of the fastest growing privately owned companies in the UK, so this is an ideal opportunity to make a difference in a dynamic environment and be part of the team in what is already a success story!

As we continue to evolve, our ambition for further growth requires our proactive and friendly Repair Management Customer Service Team to help meet and support these exciting challenges, so we need to expand our team.

About the role

Reporting to the Team Leader, you will play a pivotal part in our continued success by acting as the intermediary between the customer and the team repairing the motorbike. You will handle correspondence from external and internal customers, help to resolve general enquiries and process work requests. The role includes a wide variety of administration work, including maintaining data logs, compiling quotes, working on data bases, working to tight deadlines and project work. You work with many people throughout the business - Project Managers, Account Managers, and Team Leaders on the phone and via emails.

• Keep customers and clients up to date on behalf of the motorcycle repair production operation.
• Lead in facilitating and communicating the insurance claim, damage estimation and repair progress to customers by telephone, text or email.
• Handle customer, client, third party and Engineers’ queries and seek or ask for the appropriate information to progress the insurance claim.
• Liaise with key internal stakeholders in the repair process.

About you

• Ideally, proven, relevant experience within a customer service role, as well being able to as demonstrate a high level of process accuracy and information gathering ability. We will train you on our systems and our services.
• Passionate about delivering an outstanding level of customer service for both internal and external customers.
• Able to prioritise, ensure deadlines are met through effective time management and make good decisions under pressure.
• Great eye for detail with some IT skills – Word and IT systems experience.
• Possess strong communication skills, empathetic, flexible in approach and adaptable to changing situations; adept at working collaboratively within the team and a diverse audience.

We invest in our employees and embrace a culture of inclusivity as well as promoting a positive, supportive culture and working environment. Our offices in Egham provide a great place to work with good people and an exciting, engaging, industry leading brand.

As we are regulated by and compliant with the Financial Conduct Authority (FCA) standards, any offer of employment will be conditional upon a satisfactory DBS check being undertaken.

Job Types: Full-time, Permanent

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Additional leave
• Company pension
• Employee discount
• On-site parking
• Referral programme
• Wellness programme
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• For information: Our office is a 35 minute walk from Egham train station therefore we advise that you would ideally need a car, motorcycle or bicycle to travel to our site.
• Do you live within a 45 minute commute to the office?

Experience:

• telephone and email based customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote

Reference ID: RMT