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Customer Service Assistant (8 months fixed term contract) Hatfield, East of England, England

Viatris

Full Time Hatfield, East of England, England 23118 - 58552 GBP ANNUAL Today

Job description

7540 Viatris UK Healthcare

At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs.

Viatris empowers people worldwide to live healthier at every stage of life.

We do so via:

Access – Providing high quality trusted medicines regardless of geography or circumstance;
Leadership – Advancing sustainable operations and innovative solutions to improve patient health; and
Partnership – Leveraging our collective expertise to connect people to products and services.

Every day, we rise to the challenge to make a difference and here's how the Customer Service Assistant role will make an impact:

Key responsibilities for this role include:

Process customer orders accurately to agreed SLAs
Ensure orders are checked and correct in relation to product and price
Liaise with customer services and sales teams regarding any issues with orders
Process returns and credits
Ensure WDA and CD licences are checked and updated within company guidelines to ensure compliancy
Log customer complaints/queries and provide appropriate solutions and alternatives within the specified time limits; follow up to ensure resolution
Manage large amounts of inbound emails; Understand enquirers needs and provide correct information in a timely manner
A contact and key link between enquirers and stakeholders

The minimum qualifications for this role are:

Secondary education is required
Must be able to work from our Hatfield office a minimum of 2-3 times per week
Proven experience in a sales order processing/customer service role Experience in the pharmaceutical sector would be advantageous
Excellent communication and interpersonal skills
Strong IT skills with a good working knowledge of Microsoft Office Suite (Excel, Outlook, Word), and SAP or another ERP system
Resilient under pressure and confident to question decisions when necessary. Able to work to deadlines
Good team player with an enthusiastic self-motivated attitude
Excellent organisational and time management skills
Strong attention to detail with a problem-solving can-do mindset. Ability to prioritise and multi-task is essential
Excellent knowledge of English both spoken and written is required

At Viatris, we offer competitive salaries, benefits and an inclusive environment where you can use your experiences, perspectives and skills to help make an impact on the lives of others.

Viatris is an Equal Opportunity Employer.

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