Customer Service Assistant - 8-14 weeks / Interns

Customer Service Assistant - 8-14 weeks / Interns London, England

LOVESPACE
Full Time London, England 18000 - 22000 GBP ANNUAL Today
Job description

The Role

We're seeking a highly motivated Customer Experience Assistant - Intern to work at the heart of this exciting business during our peak season.

This role is temporary, so join us for 8 or 14 weeks!

  • Starting in May - July ends August - October
  • Work flexibly on either a Monday - Friday or Tuesday - Saturday 9 - (Working at least one Saturday a month from home)
  • Hours between 9 am-6 pm or 10 am-7 pm - rota basis
  • Salary: £18,000 - £22,000 per year
  • You will be expected to work from our office, but we are only 5 minutes from Borough station or a 10-minute walk from London Bridge station, at least three days a week.

You will have the opportunity to work with our customer operations team and engage with the inspiring guys and gals who have driven LOVESPACE's exponential growth daily.

Responsibilities will include:

  • Delivering an outstanding customer experience through all available communication channels (phone, email and live chat)
  • Ensure we correctly track every single box and courier to guarantee perfect data.
  • Contributing to our conversion by answering queries and outlining the benefits of our service to potential customers.
  • Helping to create an excellent digital and 'on-the-doorstep' service
  • Assisting in improving the overall service by listening and acting upon customer feedback.
  • Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
  • Boosting LOVESPACE's reputation through generating great reviews and referrals.
  • Ensuring customer accounts are up to date and accurate.

What are we looking for?

  • The candidate will demonstrate and have the following attributes:
  • Positive, confident & communicative individual who shows initiative and is confident in dealing with clients;
  • Engaging, with the ability to connect and empathise with people from all backgrounds
  • Fluent in English with excellent writing and communication skills and attention to detail
  • Highly organised, fanatical attention to detail, common sense judgement and a passion for precision.
  • A creative and resourceful problem solver with tons of initiative.
  • An unwavering desire for continuous improvement and innovation.
  • Flexible to changing working hours depending on volume.

Requirements

  • Eligible to work in the UK
  • A working laptop or computer

What is in it for you?

You can be at the heart of one of the UK's fast-growing entrepreneurial businesses. You have exposure to a team of seasoned, serial entrepreneurs. You'll play a key role in LOVESPACE's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.

Benefits:

  • Hybrid working arrangements.
  • Casual dress code
  • Staff discounts on our services and access to Perks at Work programs.
  • Summer, winter, alums, and social parties throughout the year.
  • The office events include Tuesday breakfasts, "Cake Wednesdays", and Thursday's social gathering.

We look forward to receiving your application!

Job Types: Full-time, Temporary contract, Temp to perm, Internship
Contract length: 8-14 weeks

Salary: £18,000.00-£22,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Work from home

Schedule:

  • 8 hour shift

Education:

  • A-Level or equivalent (required)

Work authorisation:

  • United Kingdom (required)

Work Location: One location

Expected start date: 25/04/2023

Customer Service Assistant - 8-14 weeks / Interns
LOVESPACE

www.lovespace.co.uk
London, United Kingdom
Steve Folwell
$1 to $5 million (USD)
1 to 50 Employees
Company - Private
Property Management
2011
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