Customer Service and Operations Analyst, Anti Money Laundering

Customer Service and Operations Analyst, Anti Money Laundering Edinburgh, Scotland

RBS International
Full Time Edinburgh, Scotland 10.56 - 12.04 GBP Today
Job description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service and Operations Analyst in Anti-Money Laundering

  • Working with a supportive and collaborative team, you’ll be helping us with anti-money laundering (AML) activities
  • You’ll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business
  • This role offers great career development opportunities with relevant training programmes and exposure for you and your work

What you'll do

Joining a specialist AML team, you’ll be working together to deliver the most successful outcomes for the business and our customers. You’ll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you continue to develop in your role, you’ll support with process training and knowledge sharing across your team, working together towards success.

Day-to-day, you’ll be:

  • Accurately investigating your queries, raising with relevant parties, and escalating where needed
  • Making sure processing is performed accurately and within an agreed turn-around time
  • Monitoring and participating in initiatives that help improve our customer service, processes and procedures
  • Reviewing processing errors and customer complaints to help identify trends and training needs

The skills you'll need

You’ll already have knowledge and experience of working with AML processes and procedures, alongside an awareness of up to date trends, policies and regulations. You’ll also be able to work accurately, to deadlines and with high levels of attention to detail.

We’ll also be looking for you to demonstrate:

  • An understanding of the financial services industry and our customers
  • Knowledge of our products, processes and banking systems
  • Good written and spoken communication skills

If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.

Customer Service and Operations Analyst, Anti Money Laundering
RBS International

https://www.natwestgroup.com
Edinburgh, United Kingdom
Paul Thwaite
$10+ billion (USD)
10000+ Employees
Company - Public
Banking & Lending
Finance
1727
Related Jobs

All Related Listed jobs

Nurse Functional Assessor- Hybrid role
Talent Nexus for Everpool Recruitment Preston, North West England, England 39500 GBP ANNUAL Today

Hybrid working pattern available\* (work up to 50% from home). Our colleagues are diving into the healthcare world helping people across the UK, guiding them

Occupational Therapy Assistant
Cygnet Health Care London, England 25000 GBP ANNUAL Today

The Occupational Therapy Assistant role involves planning and implementing therapeutic activities appropriate to the needs, choices and interests of individuals

Crew Member - Part Time
McDonald's Limited Manchester, England Today

As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs.

PPA Teacher
Tradewind Recruitment Liverpool 100 - 140 GBP day Today

PPA Teacher at an Outstanding SEMH School in Liverpool

Are you a dedicated and experienced educator seeking a fulfilling...

Social Media Paid Remote Internship
EDUopinions Birmingham, England 10 - 17.44 GBP HOURLY Today

Experience with social media marketing or social networking. Create a content strategy and editorial calendar for social media channels.