Customer Service Agent T3 London, England
Job description
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
Deliver high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our airlines and maintaining health and safety to the highest standard. Follow good working practices in accordance with company policies and procedures at all times
What you will be doing
- Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Always ensure Safety and Security is never compromised.
- Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
- Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
- You will process customers using an automated DCS or manual system ensuring full compliance with regulatory,company and airline requirements.
- Collect excess baggage and any other ancillary revenue the airline generates through airline systems, ensuring Menzies cash handling process for card payments is adhered to.
- Board customers onto flights whilst complying with safety and security procedures.
- Marshall customers onto and off aircraft in a safe, secure and efficient manner.
- Follow procedures for passengers with regards to the acceptance of Dangerous Goods.
- Ensure that check-in, bag drop and gates are open and closed on time to achieve on time performance.
- You will always promote a professional image. As part of the FOH team you will ensure safe, ontime departures for all airline customers.
- General lounge functions of welcoming guests and dealing with passenger's queries/upgrades.
- Be able to consistently deliver the highest possible customer service at all times.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.
Role requirements
- Good verbal communication.
- A full 5-year work/unemployment/education history.
- Valid Passport
- Proof of National Insurance
- Proof of address
- Criminal Record Check and Airside Security Clearance
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Need more detail? Feel free to contact [email protected] for further information
