Customer Service Agent- Retentions Remote
Job description
Title: Telesales Agent – Retentions
Department: Telesales
Location: Remote
Salary: £21,210 plus uncapped commission
Hours: Monday – Friday 9am – 6pm
As part of our Retentions team, you will use your influencing and negotiation skills to retain our domestic customers, through outbound telephony contact.
You will contact customers who have either recently left us or are due to leave, with the aim of retaining them.
You will be great at building instant rapport and providing a first-class customer service experience. You will ensure all calls are complaint and in line with our policies and procedures.
As an experienced salesperson, you will have excellent communication skills both written and verbally, with a ‘can-do’ attitude and the ability to have great customer conversations.
You will have a passion for delivering exceptional customer service and a target driven mindset to hit your sales targets.
What can we offer you?
We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards
We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.
Additional benefits available on your first day!
- Career progression, 32% of our vacancies in 2022 were filled internally.
- 25 days annual leave plus bank holidays.
- The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
- Discounted employee energy tariffs.
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus the chance to be involved in various fund-raising opportunities.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.
About us
Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were vote Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).
Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.
Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.
Job Type: Full-time
Salary: £21,210.00 per year
Benefits:
- Company pension
- Employee discount
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Experience:
- Contact Centre: 2 years (required)
Expected start date: 27/03/2023
