Customer Service Agent (Operations) Bristol, England
Job description
Position Summary:
Salary: £21,500
Hours: 37.5 per week.
An exciting opportunity has arisen within the Same Day team based in Bristol as an Operations Support Agent.
We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
The primary purpose of the role is to provide full operational support to the Same Day customers operating through the location on both a local and national basis, while ensuring they meet the full operational and contractual requirements of our customers and deliver the required business results. Our Same Day division concentrates on consignments considered incompatible within our standard network therefore requiring a more bespoke service for our customers.
You’ll be responsible for managing operational costs, identifying cost efficiency opportunities where applicable, maintaining a continuous improvement culture within the Same Day location, meeting and exceeding supplier compliance targets within the network and presenting results to Senior Managers.
Key Responsibilities:
- Ensure the effective performance of the operation in line with divisional and customer targets.
- Maximise all operational resources to ensure that all collections and deliveries are carried out in a timely and cost-effective manner.
- Ensure that all company KPI’s are met and exceeded.
- Ensure that direct costs are managed within agreed budgets.
- Ensure that all drivers and suppliers promote a professional image to all FedEx customers.
- Responsible for the resolution of any and all complaints / issues raised by the client.
- Ensure all contracts within your remit perform to the highest level of service and operational / security compliance.
- Exceed contractual SLA’s and internal KPI’s through a process of regular checks and review.
- Ensure the adequate communication of information to all sub-contractors.
- Carry out any other relevant duties as requested by the Line Manager to ensure the effective performance of the operation.
- To partake in any developmental training as required by the business.
- Ensure that all legislative and company policies, processes and procedures are adhered to
To be successful you must have:
- Strong analytical skills
- Excellent PC skills
- The ability to prioritise a busy workload
- Excellent attention to detail
- The ability to plan and organise your own work
- High levels of accuracy
Being part of the team, you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high-quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package.
We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
Additional Information
Posting Date: 31-January-2023
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
