Customer Service Agent in Banking & Financial Services Remote
Job description
JOB DESCRIPTION
Unlock an exceptional career opportunity as a dedicated Customer Service Agent within the dynamic world of banking and financial services. Join our esteemed Odondo Team and harness your expertise to deliver unparalleled customer support.
Please be aware that all roles at Odondo are offered on a self-employed basis, and candidates are required to provide their own equipment.
What does the job involve?
- Act as the primary point of contact for customers reporting lost or stolen cards
- Handle customer calls with the utmost professionalism, effectively manage and resolve customer inquiries and ensuring their concerns are addressed promptly and accurately
- Maintain a professional relationship with customers, consistently delivering an exceptional level of customer support
- Provide clear, concise, and actionable advice to customers, guiding them through the necessary steps
We are looking for people with:
- Exceptional verbal communication skills that establish customer comfort and capture crucial details accurately
- Bilingual proficiency in English and Spanish is advantageous
- Familiarity with case management CRMs, particularly in a banking context
- Strong background in telephone-based customer service roles – a natural communicator
- Priority will be given to candidates who can work outside regular hours – there are no shifts scheduled during office hours and there are only evening and night shifts available
A good candidate will have:
- Previous experience working remotely, equipped with a home office conducive to focus and productivity
- Familiarity with AWS (Amazon Web Services) within a professional capacity
Please Note All Odondo Roles Are Offered On A Self Employed Basis Only And You Are Required To Have Your Own Equipment
Job Types: Full-time, Part-time
Salary: £10.50-£12.00 per hour
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Application question(s):
- Are you available immediately?
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer Support: 1 year (preferred)
Language:
- Spanish (preferred)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Night shift (preferred)
- Overnight shift (preferred)
Work Location: Remote
Expected start date: 14/08/2023
