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• Customer Service Agent needed for growing London Company
• Be part of a customer centric business who embraces drive and change.

About Our Client

A global retail company in the heart of London looking for a Customer Service Agent to join their fast growing team with lots of good company benefits. The company is trusted worldwide for our impeccable production standards and thorough quality control in the retail industry.

Job Description

As a Customer Service Agent your main responsibilities will be:

• Answering inbound calls and enquiries.
• Providing practical advice and suitable items for different applications.
• Processing customer orders.
• Using excel to update an orders outstanding spreadsheet to allow you the ease of checking which orders haven't had a date confirmed back from the relevant company.
• Keeping customers informed of changes to orders such as dispatch dates.
• Dealing with worldwide company factories to get best possible delivery times and prices.
• Always maintain a high level of customer service.

The Successful Applicant

To be a successful Customer Service Agent:

• Need to be a team player in order to help the department run smoothly and help cover each others roles.
• Essential that candidate is well accustomed to being an independent problem solver and is capable of using of available resources around them to help solve customer questions.
• Excellent telephone manner with the ability to communicate clearly.
• Have a minimum of 2 years experience in a customer service role.
• Professional attitude and response towards customers.
• Experience in a call centre environment.

What's on Offer

On offer for the successful Customer Service Agent:

• A competitive annual base salary of £26,500.
• Working in a forward thinking company in modern offices.
• Regular team/company socials.
• Expand experience in a global retail industry.
• Flexible hybrid work.