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Customer Service Agent Manchester, England

Manchester Airport

Full Time Manchester, England 23115 - 25115 GBP ANNUAL Today

Job description

Date: 17 Aug 2023

Location: Manchester Airport, GB

Company: MAG

Customer Service Agent

Job Title: Customer Service Agent

Location: Manchester Airport / Hybrid

Fixed Term Contract – 6 Months

About CAVU:

For airports, for partners, for people. We are CAVU.
Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The Team:
As our successful Sales Agent you will join the Customer Team and report directly to the Sales Team Manager.

The Role:

We take pride in our customer-centric approach and strive to deliver the best experience to each individual who interacts with our brand. As a Customer Service Agent, you will play a crucial role in maintaining our reputation for outstanding customer support.

Respond to customer inquiries via phone, email, live chat, and social media platforms with a high level of professionalism, empathy, and patience.
Address customer concerns, answer product-related questions, and resolve issues in a timely and effective manner.
Take ownership of customer issues and follow through to ensure satisfactory resolution. Escalate complex or unresolved issues to the appropriate department while maintaining ownership and communication with the customer.
Develop a comprehensive understanding of our products/services to offer accurate information and solutions to customers.
Gather customer feedback, suggestions, and complaints to relay valuable insights to the management team. Collaborate with the team to identify areas for improvement and contribute to enhancing our customer experience.
Maintain detailed records of customer interactions, inquiries, complaints, and actions taken to ensure a seamless handover of cases to other teams, if necessary.
Collaborate with with the wider teams

About You:

Proven experience in a customer service or sales support role preferred.
Excellent communication skills, both verbal and written, with a persuasive and empathetic approach
Strong problem-solving skills with a solution-oriented mindset.
Be able to work independently with minimal supervision.
Proficiency in using customer support software and CRM systems..
Customer-focused attitude and a passion for delivering exceptional service.

What’s In It for You?

As well as the below perks we offer a hybrid working model where typically, you will be in the office a couple of days a week.

The Perks – Please note these may change to reflect the time of your contract.

24 Days Holiday
6% Company Pension Contribution
Options available through our salary sacrifice scheme;

Healthcare
Dental Care
Bike to Work
Family Fun Discount Card – save up to 60% on major attractions.
Discounted Airport Parking & Lounges.
Buy up to 35 days holiday.

ED&I at CAVU

We are an equal opportunities employer. At CAVU we know that diverse teams are more likely to have greater innovation, creativity and understand of our customer needs. These are many of the things we are passionate about at CAVU.

Did you know that some demographics may be less likely to apply to job adverts than others? For example, women are likely to apply only if they fit all of the skills listed. If you’re reading this and perhaps don’t tick every skill then please still make yourself known to CAVU. We’d love to hear from you.

We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.

Sound Interesting? Please apply via the link

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