Customer Service Agent United Kingdom
Job description
About Kindred
Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.
Our global team of more than 2000 people represents 60+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with an award-winning all-employee share program, which is a great opportunity to share in the company's success.
The Role
As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever! Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships. The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you.
What you will do?
- Deliver English language customer support across LiveChat, email and telephone
- Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations!
- Guide players through the website &/or Mobile App platform assisting them in using our services and products
- Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
- Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Support your colleagues and contribute to a great team atmosphere
How will success be measured in this role?
- Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
- Product knowledge
- Team contribution and extra tasks
- Regular performance reviews with your line manager
- Acting in line with Kindred Group values
Your experience
- Responsible and Reliable team player
- Experience of problem-solving complex tasks
- Ability to multi-task in a fast-paced environment
- Fluency in English language both spoken and written
- Good understanding of IT concepts
What we can offer you!
£300 Wellbeing allowance per year
- A great, friendly team atmosphere
Awesome offices with a break-out area consisting of VR, pool table, table tennis and table football
25 days paid vacation plus bank holidays
3 days CSR leave
Employee Share Plan Bonus
Dedicated Career Development Plan with unlimited access to LinkedIn Learnings and mentoring programmes
Private medical insurance
Enhanced maternity, paternity, and shared parental leave
Up to 8% matched pension contributions
Flexible Hybrid working environment including up to 6 weeks fully remote detached working
- Meetups and calendar of social events; quarterly team outings
Our Way Of Working
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.
Application Process
Click on the “” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.
