Customer Service Agent Warrington, North West England, England
Job description
CUSTOMER SERVICE AGENT |
JOB DESCRIPTION
We're looking for a Customer Service Agent who has a customer-first mindset, challenges the way we think about the relationship between customer and brand, and can get behind a conversational method of informing prospects, making it easier for them to purchase, instead of pushing for a sale.
This is a newly created role that will involve supporting the wider Customer
Onboarding department to grow two unique brands within the renewable energy sector.
If you think you have what it takes, keep reading...
With a focus on developing customer relationships, the role will primarily involve working with a growing Marketing and Customer Onboarding department to create exceptional user journeys allowing and informing a path to purchase for prospects.
About the role
You’ll report to the Head of Digital and Customer Onboarding and will join a newly formed department working closely with all teams of the business who have touchpoints with our customers, to ensure that we’re consistent with our delivery.
We’re growing fast... You’ll help with the creation and growth of an additional B2C brand.
You’ll be expected to be able to, or willing to learn how to, communicate with prospects and customers through a range of formats, including but not limited to;
Phone, Email, Text, WhatsApp, Chatbots, and Direct Mail.
Also, you’ll be a key team member in the delivery of our customer satisfaction strategy, leading on tactics including review management and customer communications.
A lot, right? Don’t worry, you’ll be mentored by an experienced Head of
Onboarding who’ll provide you with the knowledge and systems needed to become an exceptional Customer Service Agent.
About you
The successful candidate will have a passion for all things customer satisfaction, a desire to constantly improve their skill set, be digital savvy, user-centric, and ethically inclined.
You’ll need to have great verbal and written communication skills due to the nature of the role.
Experience in a similar role and/or qualifications in renewable energy or communications would be ideal – however, if you believe you have what it takes, don’t deter.
About the business
Dynamis Associates is a privately backed, renewable energy installation company, specialising in unique funding models, allowing access to renewable energy technology for everyone. Its heritage is in solar energy, but the main focus of this new venture is a combination of solar panels, battery storage systems, electric vehicle charging, air-source heat pumps and smart plugs.
Moving alongside this is a large R&D programme, bringing to market a new energy management system designed to eventually turn energy and heating bills into simple, low-cost monthly subscriptions.
Our promise to you
We’ll provide you with a professional development plan, be open and honest with constructive criticism and praise, show extreme ownership of customer satisfaction activities, and provide you with an award-winning line manager who puts their team first.
Package
● £20,000 - £22,000 per year
● Flexible hours
● Remote working options
● Branded clothing
● Free parking
Contact: Kieran S-Lawler, Head of Digital and Customer Onboarding
Job Type: Permanent
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Casual dress
- Company pension
- Flexible schedule
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Warrington, WA2 8JA: reliably commute or plan to relocate before starting work (preferred)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
