Customer Service Agent Tamworth, England
Job description
Job Req Number: 36234
Time Type: Full Time
BRIEF OVERVIEW:
To meet customers requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety and Evironment to the satisfaction of clients and the profit of the company.
KEY DUTIES
- Communicate effectively in a professional manner with customers to ensure their traffic requirements are fulfilled in line with their booking instructions.
- Liaise with other DSV/Agents offices in the UK and abroad, reporting any discrepancies or specific requirements.
- Ensure legislative compliance in all areas.
- Ensure that the company operates within all agreed operational procedures, and within statutory requirements including the provision and maintenance of a safe working environment.
- Communicate efficiently and effectively (via use of VDU's, fax machines, telephone, etc.) with internal and external customers, suppliers, and other offices, as required by operational procedures.
- In conjunction with others, plan collection or deliveries to meet the customers or their customers needs or requirements to the best effective use of all resources, in a timely and efficient manner.
- Maintain awareness of and follow transport (and H.M. Customs) regulations, where relevant, to conform to all statutory requirements.
SKILLS AND QUALIFICATION:
- Experience, preferably in the same role
- Proactive and focussed mind-set
- Ambition to excel in a thriving company
- Be proficient in MS products (Excel, Word, Powerpoint & Teams)
- Good verbal, written communication and listening skills
- Be self-motivated with drive and initiative
- Excellent planning and organisational skills
WHAT WE CAN OFFER YOU:
- A role in a successful, dynamic company
- A chance to work in a busy international business environment
- Be a part of a strong team of performance driven colleagues
- Competitive salary
- Great future career prospects for advancement
- A professional working environment
DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 56,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
Read more at www.dsv.com
