Customer Service Agent (2 days per week) Glasgow, Scotland
Job description
Smart, bubbly, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you to join our team in Glasgow as a part-time Customer Service Advisor working set shifts on Monday and Tuesday between 9am and 5:30pm. With a starting salary of £8,702 plus additional benefits, there really could not be a better time to join us.
In this part-time role, you will provide outstanding service at every touch point with our clients’ customers. Working in a multi-channel contact centre requires a hunger and drive to respond to all customer enquiries in a professional way that builds long lasting relationships and consistently achieves our service levels by meeting or exceeding individual targets. Providing first contact resolution, you will solve customer queries efficiently and effectively with each interaction.
Training will be full-time onsite for the first three and a half weeks, Monday to Friday from 9am - 5:30pm. We invest in our people and we want to ensure that we provide the opportunity for you to progress your career as you develop your skills. Let's make every day at work an adventure - apply now!
We are offering
- Initial joining salary of £8,702
- Access to an employee discount portal with savings up to £1,000 a year on groceries, online shopping, cinema, and travel – who doesn't love savings?
- We haven't forgotten your furry friends! Enjoy a subscription to Tails.com for your adorable pet.
- Take care of your mind, body, and soul with our Employee Access Programmes.
- Clear career path and development opportunities with additional earning potential through performance
- Never stop learning and growing with on-demand training and educational videos for both adults and kids.
What we are looking for
- The skill set to work in a customer driven environment
- Passionate about delivering excellent service
- Motivated to resolve queries on first contact
- Amazing listening skills
- Highly motivated with a desire to succeed
- Ability to overcome objections, resilient and calm under pressure
- Effective team player with a positive attitude
- Excellent communication and interpersonal skills
- Proactive attitude to working in a changing and dynamic working environment
Apply today to become part of our incredible community of over 120,000 passionate individuals spread across 190 locations in 60 countries. Together, we deliver exceptional customer experiences for some of the world's leading brands!
Job Reference: UK02162
