Customer Service Advisor x15 Birmingham, England
Job description
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):
Health Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
Retirement Plan
Paid Time Off
Tuition Reimbursement
We have an exciting opportunity that has arisen for 15 x Customer Service Advisors to join our growing Contact Centre here at Holman UK. You will need to travel into our newly opened Birmingham offices, near the NEC atleast 5 days a week for the first 6 months, after this we would look to move towards a hybrid work model of 3 days in office and 2 days from work. This is a permanent opportunity and we are looking to pay £25,000 per annum.
Key Responsibilities will include:
Take incoming calls from customers who wish to organise service, maintenance and repairs for their company vehicles
Receive calls from customers who have broken down
Organise and book service, maintenance and repairs with the appropriate suppliers
Ensure that recovery vehicles are organised promptly
Organise courtesy vehicles or make first arrangement for rental vehicles
Schedule other ancillary services as required
Keep customers and other interested parties informed of progress
Escalate any concerns to the department Team Leader
Ad hoc tasks as required by the business
We are looking for candidates who ideally have 3 years customer service experience within a call centre or contact centre environment. You’ll need to be used to working in a pressurised workplace as there will KPI’s and targets you’ll need to meet.
Benefits include Group Personal Pension Plan, Death in Service insurance cover, 28 days annual holiday entitlement (including bank holidays), Critical illness insurance cover, Free tea, coffee, milk & sugar, Free parking, Childcare voucher programme, Free Breakdown cover (eligible employees - service related), Long Service Awards, Support for further education / employee development.
You must have the right to remain and work in the UK. You must tell us about any previous convictions or cautions including any deemed as 'spent'. These will not necessarily exclude you from employment but they must be declared at the point of application.
Please also be aware we do not provide sponsorship for any of our positions advertised.
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.
Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
