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The Role

We have an exciting opportunity for someone who is passionate about delivering brilliant customer service, a natural communicator with strong attention to detail and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

• Shifts: Between 09:00 - 23:00 (M - S)
• Hours: 2 options
  Option 1 - 37.5 hours across a 5 day week
  5x 8 hours shifts (either 09:00-17:00 or 15:00-23:00)
  Option 2 - 38 hours across a 4 day week
  4x 10 hours shifts (either 09:00-19:00 or 13:00-23:00)
• Start Date: 13th March 2023 / 20th March 2023 / 27th March 2023 / 03rd April 2023 / 11th April 2023
• Training: Remote; 2 weeks M - F between 8am-6pm (Day 1 will be a 9am start).
  (These two weeks include induction, training and go live experience)
  

If this sounds like you, we would love to hear from you!

In this role you will be working with customers, primarily taking inbound calls with occasional outbound call outs as well as responding to emails and forms of social media to provide the best possible service to our customers.

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https://my.thinscale.com/bly/GvhwEz

About Woven

We are a fast paced Outsource Contact Centre who love to work with our people and for our people, supporting 'Includability' partnership for all! We are a Real Living Wage employer, who are recognised as ‘Disability Confident’, honour the ‘Menopause Pledge’, and align with ‘Employers Against Domestic Abuse’. If you are eager and ready to join our family, then we are more than excited to have you!

About You

We are looking for someone who really wants to make a difference within not only the customer experience, but within Woven and the team itself. You will need to have excellent communication skills, both written and verbal, with exceptionally high levels of attention to detail. You should be comfortable with using computer systems and software and a variety of platforms. We love some personality that expands our family, so bring what you have got to offer to your interview!

Key Tasks and Responsibilities

• To consistently deliver an outstanding level of customer service
• To answer calls in a timely and professional manner
• Resolving customer queries
• Taking details of enquiries & complaints
• Processing orders and taking payments
• Escalate any issues or complaints to your team manager where necessary
• To liaise effectively with all department colleagues and staff throughout the wider business
  

Key Skills

• Strong communication skills and resilience
• Willingness to learn and adapt at pace
• Excellent customer service skills
• The ability to multitask effectively
• The will to succeed and strive for excellence
• Ability to empathise with the customer and resolve queries
• Previous experience using CRM systems is desired
• Preferable Contact Centre experience
  

Benefits

• BeneKit App access for discounts available covering, Lifestyle Savings, Eyecare, Free Online Learning Courses and Live Well Blogs, powered by Benefits+, our flexible benefits platform
• An online e-learning platform that you can unlock access to 600+ CPD certified courses
• Receive on-going support from our Employee Assistance Programme through Health Assured for all your health and well-being needs
• Get involved in #spamtheyam events on our internal online social media platform and submit pictures and engage in events to win prizes
• Receive training from our Woven Learning team and build a career with Woven Development and our RISE programme
• Savings Club
• Cycle to Work Scheme available
• 23 days holiday rising to 25 days after 5 years' service
• 3% Pension Employer Contribution
• 5% Pension Employee Contribution
• 4 x Basic Salary Life Assurance
• Up to 5% Performance Profit Share
  

Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

If you have a disability or any reasonable adjustment that requires accommodation, please contact us - [email protected]