Customer Service Advisor - Web Chat Edinburgh, Scotland
Job description
Hybrid Working – Mixture of Home and Office.
Training - 6 weeks hybrid Home and Office based training (8.45am-5.00pm) Please make sure this fits in with any pre-booked time off you may have and your commute is manageable.
Hours - Monday to Friday, range of shifts between 8am - 6pm
Salary - £24,945 + up to 16% quarterly bonus & Benefits
British Gas Energy Team – Full Time Permanent
Start Date September 2023
Be a part of something bigger and join us in powering a sustainable future. British Gas delivers innovative energy and service solutions to help solve customers’ needs. As the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do.
We are proud to be recognised as a disability-confident employer. Our customers come from all walks of life, and so do we. We hire great people regardless of their background or disability, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
An opportunity to play your part. At British Gas, our customers and our colleagues are our priority. Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. It’s what we do best. We’re proud to live our values every single day. We care. We’re courageous. We collaborate.
You’ll be working as a Customer Resolution Agent British Gas Business Call Centre, supporting, and resolving customer enquiries who are running their businesses. Naturally you should and have fantastic communication skills both written and verbal. We use Voice, Chat and Text to communicate so you’ll need to be familiar with these. This department is fast paced, and at times can be high pressure. Your resilience, agility and ownership skills are key to this role.
We welcome applications from anyone with energy, enthusiasm and an absolute passion for delivering amazing customer service! Oh, a good internet connection is important too for when you are working from home. We’ll supply all your IT equipment- you’ll just need a desk, a comfortable chair.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. FlexFirst working is not the same as home working permanently. We believe personal connection and collaboration are critical to your and our success. So, everyone should have the right balance of on-site and home working to stay connected to the business, do their best work as a team, and manage their wellbeing. We’re not asking everyone to do a fixed number of days. We’re asking everyone to work with their managers and teams to get the balance right
In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.
We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our team, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
You’ll need the Right to Work in the UK so a passport or a birth certificate and proof of National Insurance are essential. A credit check will be arranged to ensure you meet our employment criteria. We’ll also ask you to complete a Basic Disclosure Check and of course we’ll collect your previous employment references as standard.
Office address - 1 Waterfront Avenue, Edinburgh, EH5 1SG - Please make sure you can commute on a regular basis
Job Types: Full-time, Permanent
Salary: £24,945.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: Hybrid remote in Edinburgh
Reference ID: R0045474
